Please enable JavaScript to view this site.

IP500 V2/V2A IP Office Basic Edition

> Additional Processes > Erasing the Core Software

Erasing Core Software Using the Reset Button

Scroll Prev Up Next More

Read the note and the warnings regarding erasing the core software before using this process. Also read and note the warnings regarding defaulting the configuration before using this process.

To erase the core software and configuration using  the Reset button

Use this process to reboot the system when free. Once invoked, the system bars any new incoming or outgoing calls until after the reboot.

1.Run IP Office Manager.

In the BOOTP entries, check that there is an entry that matches the MAC Address, IP Address and .bin file used by the system. An entry is normally automatically created when a configuration has been loaded from that IP Office. .

If an entry is not present, create a new entry manually. The first two details can be found in the Control Unit settings in the configuration file. Then close and restart IP Office Manager.

Under File | Preferences ensure that IP Office Manager is set to 255.255.255.255. Also check that Enable BootP Server is checked.

Select View | TFTPLog.

Check that the required .bin file is present in Manager's working directory.

2.On the rear of the control unit, press and hold the Reset button for between 30 to 40 seconds until the CPU led changes to red.

3.When the CPU LED changes to red, release the button.

4.The system erases its current software and sends out a BootP request on the network for new software.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

Use of this site indicates acceptance of its cookies and analytics, and acceptance of the Avaya privacy policy.

© 2022 AVAYA
Issue 38.g.-
Tuesday, July 19, 2022