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IP Office Basic Edition - Phone Based Admin

This function is used to enable or disable call screening. While enabled, when a caller is presented to the user's voicemail mailbox, if the user's phone is idle they will hear through the phone's handsfree speaker the caller leaving the message and can select to answer or ignore the call.

This feature is supported on ETR6D, ETR18D, ETR34D, 1408, 1416, 9500 Series, M7310, M7310N, M7208, M7208N, M7324, M7324N, T7208, T7316 and T7316E phones.

Call screening is only applied as follows:

It is only applied to calls that have audible alerted at the user's extension before going to voicemail. This requires the user to have both voicemail coverage and call screening enabled and the phone's ringer not set to silent. However it is not applied if the user transfers the call to voicemail.

It is only applied if the user's phone is idle, that is not on a call or with a call held pending transfer or conference.

Calls that ring the user, are then rerouted (for example follow a forward on busy setting) and then return to the user's mailbox are screened.

While a call is being screened, the phone can be used to either answer or ignore the screened call. Auto answer options are ignored.

Answering a screened call:
While a  call is being screened, it can be answered by pressing the Answer soft key. On ETR phones, pressing the MIC/HFAI button will answer the call. Pressing the call appearance or line button on which the call is indicated will also answer the call.

When answered:

The phone's microphone is unmuted and a normal call between the user and the caller now exists.

The voicemail recording stops but that portion of the call already recorded is left as a new message in the user's mailbox.

Ignoring a screened call:
While a call is being screened, it can be ignored by pressing the Ignore soft key if displayed. On 1400 and 9500 Series phones, pressing the SPEAKER button will ignore the call. On ETR phones, pressing the SPKR button will ignore the call. On M-Series and T-Series phones, pressing the Release key will ignore the call. On all phones, the Call Screening button can be press to both turn off call screening and to ignore the currently screened call.

When ignored:

The call continues to be recorded until the caller hangs up or transfers out of the mailbox.

The user's phone returns to idle with call screening still enabled. However any other call that has already gone to voicemail is not screened.

While a call is being screened:

The mailbox greeting played and the caller can be heard on the phone's speakerphone. The caller cannot hear the user.

The user is regarded as being active on a call. They will not be presented with hunt group calls and additional personal calls use abbreviated ringing.

For 1400/9500 Series phones, if the phone's default audio path is set to headset or the phone is idle on headset, then the screened call is heard through the headset.

Any additional calls that go to the user's mailbox when they are already screening a call, remain at the mailbox and are not screened even if the existing call being screened is ended.

Making or answering another call while listening to a screened call is treated as ignoring the screened call.

Another user bridging into a screen call answers the call.

Phone based administration cannot be accessed and the hold, transfer and conference buttons are ignored.

The screened caller using DTMF breakout ends the call screening.

Enabling do not disturb overrides call screening except for calls from numbers in the user's do not disturb exceptions list.

Locking the phone overrides call screening.

Manual call recording cannot be applied to a call being screened.

While a call is being screened, it uses one of the available voicemail channels. If no voicemail channels are available, call screening does not occur.

If an extension already has a button set to this function, creating another button with this function will automatically clear the setting from the existing button.

This function is only supported on a button that includes an LEDs/LCD. It will indicate when the function is on.

If the user has this feature enabled, removing this button will turn the feature off.

Any call currently being screened will continue being screened but further calls will not receive screening.

Direct Line Pickup can be used to answer a call that is being screened.

 

 

1408/1416/9504/9508 Phone

1.At either of the first two extensions on the system, press Admin.

2.Use the up arrow up or down down arrow arrow buttons to scroll the display to Centralized Programming. When highlighted, press Select.

3.At the Extension: prompt enter the extension that you want to configure.

4.Press the button to edit. Alternatively using the up arrow up or down down arrow arrows, scroll to Button Programming and press Select. Enter from 03 to 99 or press the corresponding button.

5.Press Program and either dial #25 or use the up arrow up or down down arrow arrow buttons to scroll the display to Call Screening and press Select.

6.The button function is changed to Call Screening.

Exit programming by pressing key phone PHONE. Alternatively use the Back button to move to another menu.

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.At either of the first two extensions on the system, press feature small Feature **user (ie. Feature **8737).

2.If the system has a system password set, it is requested. Enter the password.

3.At the Extension: prompt enter the extension number of the extension you want to program.

4.To select the button, press the corresponding button. For buttons up to 99, you can also dial the button number. The current setting of the selected button is displayed.

5.Dial Feature 939.

6.The button function is changed to Call Screening.

To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

ETR 18D/ETR 34D Phone

1.At either of the first two extensions on the system, press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button. Centralized Programming: is shown on the display.

2.At the Extension: prompt enter the number of the extension.

3.To select the button, press the corresponding button. For buttons up to 99, you can also dial the button number. The current setting of that button is displayed.

4.Dial FEATURE 25. The button function is changed to Call Screening.

Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 7.a.–
Tuesday, July 21, 2020