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IP Office Basic Edition - Phone Based Admin

Use this feature to change the disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. Different telephone companies use different length signals. The length of the signal is called the disconnect time. If you place a call on hold and the caller hangs up, but the call does not disconnect within a minute after the caller hangs up, the disconnect time is probably set too high or set at No Detection.

If the telephone company does not send a signal, keep the disconnect time set to 500 msec, the default setting. The user must disconnect a held call manually by retrieving the call and then hanging it up.

Shorten the disconnect time only if abandoned calls on hold do not disconnect.

Lengthen the disconnect time only if calls are being disconnected prematurely.

You can program and view the disconnect time for analog lines only.

 

1408/1416/9504/9508 Phone

1.At either of the first two extensions on the system, press Admin.

To do the above during a call, you may need to press the key phone PHONE button to display the Admin soft key option. If you access phone administration during a call, only the key speaker SPEAKER, key mute MUTE and key headset HEADSET buttons still affect the connected call.

2.Use the up arrow up or down down arrow arrow buttons to scroll the display to System Administration. When highlighted, press Select.

3.Use the up arrow up or down down arrow arrow buttons to scroll the display to System Parameters. When highlighted, press Select.

Alternatively, dial # and the system administration code.

4.Use the up arrow up or down down arrow arrow buttons to scroll the display to Co Disconnect Time. When highlighted, press Select.

5.At the Line: prompt enter the line number. The current setting is displayed.

6.Enter then option required between 1 to 7.

01 = 300 msec

02 = 350 msec

03 = 400 msec

04 = 450 msec

05 = 500 msec (default)

06 = 550 msec

07 = 600 msec

Alternatively use the left arrow left or right right arrow arrow icons to toggle through the settings or Default to return to the default setting.

7.Use the up arrow up or down down arrow arrow buttons to select another line to adjust if required.

Exit programming by pressing key phone PHONE. Alternatively use the Back button to move to another menu.

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.At either of the first two extensions on the system, press feature small Feature **config (ie. Feature **266344).

If the system has a system password set, it is requested. Enter the password.

2.The phone displays System Admin.

3.Dial #203. The phone displays Co Disconnect.

4.At the Line: prompt, enter the two-digit number of the line for which you are adjusting the hold disconnect time.

5.The current hold disconnect time for the line is displayed.

6.Enter then option required between 1 to 7.

01 = 300 msec

02 = 350 msec

03 = 400 msec

04 = 450 msec

05 = 500 msec (default)

06 = 550 msec

07 = 600 msec

Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.

To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

 

ETR 18D/ETR 34D Phone

1.At either or the first two extensions on the system, press Feature 0 0 followed by two presses of the first intercom or call appearance button.

2.System Administration: is shown on the display.

3.Dial #203. The phone displays Co Disconnect Time.

4.At the Line: prompt, enter the two-digit number of the line for which you are adjusting the hold disconnect time.

5.The current hold disconnect time for the line is displayed.

6.Enter then option required between 1 to 7.

01 = 300 msec

02 = 350 msec

03 = 400 msec

04 = 450 msec

05 = 500 msec (default)

06 = 550 msec

07 = 600 msec

Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 7.a.–
Tuesday, July 21, 2020