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IP Office Basic Edition - Basic Edition Manager R11.1

Extension Numbering

The system can be configured to use either a 2 digit or 3 digit dial plan for user extensions.

For a 2 digit dial plan, the extensions are numbered 10 to 57. This numbering cannot be changed.

For a 3 digit dial plan, the extensions are numbered from 100 upwards. This numbering can be changed in the range 100 to 579 (the defaults are 100 to 199). In 2 digit mode only 48 extensions are supported, in 3 digit mode a maximum of 100 extensions are supported.

In both cases, those extensions not matched by physical ports are automatically assigned as phantom extensions.

The system assumes that the base control unit is always fully populated with up to 32 extensions, either real or phantom or a mix, to which it assigns extension numbers in sequence. It does this before assigning extension numbers to any real extensions on attached external expansion modules up to the system extension limit. If the system extension limit has not been exceeded, any remaining extension numbers are assigned to additional phantom extensions.

 

Special Dialed Numbers

The following can be dialed after selecting an Intercom button or simply going off hook (for which Intercom is assumed).

Number

Function

Description

0

Operator

Calls the first extension in the system.

610 to 657

Extension Pickup

Answer the call alerting at another extension. Dial 6 followed by the extension number.

661 to 664

Group Pickup

Dial 66 followed by the pickup group number (1 to 4).

6801-6864

Line Pickup

Answer the call alerting on a particular line. Dial 68 followed by the line number (01 to 64).

70

Loudspeaker Page

Makes a call to the extension configured as the system's Loudspeaker Paging extension.

71-74

Calling Group

Dial 7 followed by the calling group number (1 to 4). Prefix the number with * to page the group.

75

Operator Group

This is supported only on systems with their Mode set to PBX. Prefix the number with * to page the group.

76

Modem

Modem port. Used for remote access for configuration.

771 to 776

Hunt Group

Dial 77 followed by the hunt group number (1 to 6). Prefix the number with * to page the group.

777

Voicemail Collect

Connects the extension to the extension user's own mailbox.

778

Remote Voicemail Access

Connects the extension to prompts to specify the mailbox required. This voicemail code of the mailbox is then requested.

7801 to 7809

Auto Attendant Access

Call the auto attendant (1 to 9) specified.

801 to 864

Idle Line Pickup

Seize a line in order to then make a call on that line. Dial 8 followed by the line number (01 to 64).

865 to 899

Seize a Line

Seize an available trunk in the ARS selector group (65 to 99). This is supported only on systems with their Mode set to PBX.

9

External Call Prefix

Key: Start an outgoing external call. The line used is automatically selected using Idle Line Preference.

PBX: Optional external dialing prefix. The use of 9 can be removed or swapped with 0 (the operator number) using the Outside Line setting.

*

Page/Direct Call

Putting * in front of an internal number will attempt to make either a page or direct call. If the target is a group, the call is a page call to all the idle members of the group. If the target is an extension, the call is an auto answered call to that number. If the target cannot auto answer, the call becomes a normal call.

*70

Simultaneous Page

Make a page call to the users in Calling Group 1 and to the extension configured as the system's Loudspeaker Paging extension.

 

Auto Attendant Numbers

Dialing the appropriate number shown in the table below allows recording and playback of the matching auto attendant prompt. It is important to remember that callers always hear two prompts, a greeting prompt and then a menu prompt. In addition, they may also first hear the emergency greeting if it has been activated.

 

Auto Attendant

Greeting Prompts

1

2

3

4

5

6

7

8

9

Morning Greeting

7811

7812

7813

7814

7815

7816

7817

7818

7819

Afternoon Greeting

7821

7822

7823

7824

7825

7826

7827

7828

7829

Evening Greeting

7831

7832

7833

7834

7835

7836

7837

7838

7839

Out of Hours Greeting

7851

7852

7853

7854

7855

7856

7857

7858

7859

Emergency Greeting

7861

7862

7863

7864

7865

7866

7867

7868

7869

Action Prompts

 

 

 

 

 

 

 

 

 

Morning Menu

7841

7842

7843

7844

7845

7846

7847

7848

7849

Afternoon Menu

7871

7872

7873

7874

7875

7876

7877

7878

7879

Evening Menu

7881

7882

7883

7884

7885

7886

7887

7888

7889

Out of Hours Menu

7891

7892

7893

7894

7895

7896

7897

7898

7899

Auto Attendant Access

7801

7802

7803

7804

7805

7806

7807

7808

7809

The Auto Attendant Access numbers allow internal access to an auto attendant. Calls can be transferred to these numbers.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 10.a.–
Thursday, July 23, 2020