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IP Office Basic Edition - Basic Edition Manager R11.1

Release 6.1 and higher supports one touch transfer operation with a number of different button types. With a call currently connected, the user can start the transfer process by pressing a button pre configured for the destination rather than having to first press TRANSFER.

The button types that support this operation are listed below. Buttons programmed for voice or page calls can be used.

Auto Dial ICM

Auto Dial ICM - Page

Group Calling - Ring

Group Calling - Page

Group Hunting - Ring

Group Hunting - Page

Simultaneous Page

 

1.With a currently connected call, the user starts the transfer by pressing the button programmed for the transfer destination.

2.The system seizes an intercom button using the user's automatic line selection setting. If no intercom buttons are available, the button press is ignored.

3.When an intercom button is seized, the system puts the connected call on hold pending transfer and makes the voice or page call to the transfer destination.

4.The user can switch between calls using the appropriate intercom and or line appearance for each call.

If the transfer destination is busy then the transfer cannot be completed. The user should press the appropriate appearance button for the held call to reconnect to the caller.

5.The user can complete the transfer by going on hook (replacing the handset, pressing SPEAKER or pressing HEADSET depending on how they were handling the call being transferred) or pressing TRANSFER or selecting the Complete soft key on the display.

 

Calls transferred using one touch transfer are still subject to voicemail coverage or transfer return in the same way as normal transferred calls.

Using this feature and trying to complete a transfer to a door-phone, or a loudspeaker paging extension, is not allowed. The transfer attempt is dropped and the original call remains on hold.

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 10.a.–
Thursday, July 23, 2020