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IP Office Basic Edition - Basic Edition Manager R11.1

A Wake Up Service button can be assigned for the first extension in the system only. Using this button, the extension user can set wake up calls within the next 24-hour period for any other extension.

If an extension already has a button set to this function, creating another button with this function automatically clears the setting from the existing button.

This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is enabled.

Removing the wake up service button from the extension does not remove any existing wake up service alarms that have been set.

 

How the Wake Up Service Operates

Using the button, the extension can set a wake up call by specifying the target extension and the time.

When the scheduled time is reach, the system will make an intercom call to the target extension. The call is indicated as a Wake Up Call in the display. The wake up call will alert for approximately 30 seconds.

Wake up calls ignore settings such as Do Not Disturb, forwarding, call coverage and coverage to voicemail.

If the extension user is on a call:

For an analog extension, the wake up call is treated as unanswered.

For other extensions, the wake up call will alert with just an abbreviated ring.

When a user answers a wake up call, they hear music on hold if available, otherwise they hear a repeated double tone.

Once a wake up call is answered, it is treated as being completed and no further call attempts are made.

If the wake up call is not answered or the extension is busy, the wake up call is rescheduled for 5 minutes later.

Only 2 attempts are made to send a wakeup call. If neither is answered the wake up call is cleared.

If a wake up call is already scheduled for an extension, setting up a new wake up call to that extension will erase the existing wakeup call.

Wake up calls are shown in the SMDR output with the name "Wake Up Call".

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

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Issue 10.a.–
Thursday, July 23, 2020