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IP Office Basic Edition - 9500 Series Phone User Guide R11.1 R11.1

All external, internal and transferred calls directed to your extension can be diverted to a different internal extension number. You can enter the destination extension telephone number and select when calls are redirected using a programmed button.

Before you can automatically forward calls you need to assign the feature to a button with lights. The button can then be used to turn call forwarding on and off as required.

Selected users may also be able to do remote call forwarding where they forward their calls to an external number. If that is the case, consult your system administrator, you can use your personal speed dials as the forwarding destination.

You receive a slow interrupted intercom dialling tone when call forwarding is active.

To manually set forwarding: (9504/9508)

1.Press FEATURE 11.

2.Enter the number to which you want to forward calls.

Exit phone administration by pressing the key phone PHONE button. Alternatively use the Back button to move to another menu.

To manually cancel forwarding: (9504/9508)

1.Press FEATURE 11.

2.Enter you own extension number as the destination.

Exit phone administration by pressing the key phone PHONE button. Alternatively use the Back button to move to another menu.

To create a call forwarding button: (9504/9508)

1.Press the Admin soft key on the display.

During a call, press the key phone PHONE button to display the Admin soft key option. If you access phone administration during a call, only the key speaker SPEAKER, key mute MUTE and key headset HEADSET buttons still affect the connected call.

2.Use the up arrow up or down down arrow arrow buttons to scroll to Telephone Programming. Press Select.

3.Press the programmable button you want to change. Alternatively:

Use the up arrow up or down down arrow arrows to scroll to Button Programming. Press Select.

At the Button: prompt press the button to edit or enter from the button number.

4.The current setting of that button is displayed.

5.Press Program and either dial #11 or use the up arrow up or down down arrow arrow buttons to scroll the display to Call Forwarding and press Select.

6.At the Call Coverage Orig: prompt enter the extension number for which the button is being programmed.

7.At the Call Coverage Dest: prompt enter the destination extension number for the call coverage calls.

To forward to an external number, enter the personal speed dial (80 to 99) that contains the required external number.

8.The current setting of the button will now be set to Call Forward O <covered extension> D <destination extension>.

Exit phone administration by pressing the key phone PHONE button. Alternatively use the Back button to move to another menu.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 9.a.-
Wednesday, June 10, 2020