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IP Office Basic Edition - 9500 Series Phone User Guide R11.1 R11.1

Call coverage is used to redirect all intercom, transferred, DID and outside calls on lines assigned to you to another extension. When call coverage is in use, covered calls are routed to the covering extension after a specified number of rings set by the system administrator.

Group calls, forwarded calls, transfer-return calls and calls to doorphone alert extensions are not covered.

A single extension can cover multiple extensions, however an extension can have only one covering extension.

If you activate call coverage at your extension, for calls on a line appearance button, you still can intercept a call rerouted to coverage by pressing the button.

You can program call coverage on a programmable button. Use a button with lights if you want a visual indication when your calls are being covered. When the button indicator is on, your calls are being covered; when off, call coverage is not active.

If both call coverage and do not disturb are on, covered calls go immediately to the covering extension without ringing the covered extension. Similarly, if call coverage is on and a call begins to ring, you can turn on Do Not Disturb to send that call immediately for coverage.

If an extension has call coverage and VMS Cover active, calls ring at the covering extension.

If the covering extension does not answer, the call is routed to the voice mailbox of the covered extension after the specified number of VMS Cover Rings. If the covering extension has Do Not Disturb active, the call is routed immediately to voicemail.

If an extension has call coverage active without voice mail coverage, covered calls ring at the covering extension for the specified number of call coverage rings. Outside and intercom calls continue to ring at the covering extension until the call is answered or the caller hangs up.

For transferred calls, if the covering extension does not answer, the call goes to the transfer return extension after the specified number of Transfer Return Rings (if VMS cover is not active).

Call forwarding override call coverage. If an extension has call coverage and call forwarding active, calls are routed to the call forwarding destination extension.

To send calls to coverage: (9504/9508)

1.Press FEATURE 20.

2.Dial the extension number of the covering extension.

To remove call coverage: (9504/9508)

1.Press FEATURE 20.

2.Dial your own extension number.

 

To create a call coverage button: (9504/9508)

1.Press the Admin soft key on the display.

During a call, press the key phone PHONE button to display the Admin soft key option. If you access phone administration during a call, only the key speaker SPEAKER, key mute MUTE and key headset HEADSET buttons still affect the connected call.

2.Use the up arrow up or down down arrow arrow buttons to scroll to Telephone Programming. Press Select.

3.Press the programmable button you want to change. Alternatively:

Use the up arrow up or down down arrow arrows to scroll to Button Programming. Press Select.

At the Button: prompt press the button to edit or enter from the button number.

4.The current setting of that button is displayed.

5.Press Program and either dial #20 or use the up arrow up or down down arrow arrow buttons to scroll the display to Call Coverage and press Select.

6.At the Call Coverage Orig: prompt enter the extension number for which the button is being programmed.

7.At the Call Coverage Dest: prompt enter the destination extension number for the call coverage calls.

8.The current setting of the button will now be set to Call Coverage O <covered extension> D <destination extension>.

Exit phone administration by pressing the key phone PHONE button. Alternatively use the Back button to move to another menu.

To use a call coverage button: (9504/9508)

1.Press the programmed button. When on, if programmed on a button with a light, the light will be on.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 9.a.-
Wednesday, June 10, 2020