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IP Office Basic Edition - ETR Phone User Guide

Use this feature to prevent incoming calls for the extension from ringing (lights may still flash). You can still use the extension to make calls or answer calls that are on your extension (for example, line appearance calls).

You need to program a button with lights. When the Do Not Disturb feature is on, the light is also on, indicating that the telephone will not ring.

Use Do Not Disturb when you do not want the auto attendant or the voice messaging system to transfer calls to you.

Use Do Not Disturb if you are assigned to a Hunt Group and you leave your desk, so calls to the Hunt Group will skip your extension and ring immediately at the next available extension in the group.

To avoid missing calls when Do Not Disturb is not needed, turn it off.

Unanswered calls that are transferred from an extension with Do Not Disturb active, ring at that extension if they transfer return.

Users with VMS Cover turned on can activate Do Not Disturb to send all calls immediately to their voice mailbox.

Users with Call Coverage turned on can activate Do Not Disturb to send all calls immediately to the covering extension.

You receive a slow interrupted intercom dialling tone when Do Not Disturb is active.

 

To Manually Switch Do Not Disturb On/Off

1.Dial FEATURE 01.

 

To Create a Do Not Disturb Button (ETR 18D/ETR 34D Phone)

1.At the phone press Feature 00.

2.Program Extension: is shown on the display.

3.Press the button that you want to edit or enter a number between 03 to 80 to select a button. The current setting of the button is displayed.

4.Dial Feature 01. The current setting of the button will now be set to Do Not Disturb.

Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

To Add Do Not Disturb Exceptions

You can create a set of up to 20 numbers, calls from which are able to still ring you even when you have do not disturb switched on.

1.At the phone press Feature 00.

2.Program Extension: is shown on the display.

2.Press FEATURE and dial 0700 to 0719.

The number used above is not a fixed reference. For example, if the exception number set using 702 is cleared, any numbers set as 703 and above are move to 702 and above.

2.The current number is shown if any.

To clear the current number, press the Release button).

To enter a number using the normal dialing keys.

To enter a single digit wildcard, press the left-hand display soft key. The wildcard is shown as an X.

To enter a multiple digit wildcard, press the middle display soft key. The wildcard is shown as an N.

Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 6.a.-
Wednesday, June 10, 2020