Call coverage is used to redirect all intercom, transferred, DID and outside calls on lines assigned to you to another extension. When call coverage is in use, covered calls are routed to the covering extension after a specified number of rings set by the system administrator.
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Intercom, transferred, DID, and outside calls on lines assigned ownership can be covered.
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Group calls, forwarded calls, transfer-return calls, voice-signaled calls, Voice Interrupt On Busy calls, and calls to doorphone alert extensions are not covered.
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A single extension can cover multiple extensions; however, an extension programmed for call coverage can have only one covering extension. Only one call coverage button can be programmed per extension.
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If you activate call coverage at your extension, you still can intercept an outside call rerouted by coverage by pressing the outside line button that has the call appearance.
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You can program call coverage on a programmable button. Use a button with lights if you want a visual indication when your calls are being covered. When the green light is on, your calls are being covered; when the green light is off, call coverage is not active.
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If call coverage and do not disturb are already on, covered calls are routed immediately to the covering extension without ringing the covered extension. Similarly, if Call Coverage is on and a call begins to ring, you can turn on Do Not Disturb to send that call immediately for coverage.
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If an extension has Call Coverage and VMS Cover active, calls ring at the covering extension.
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If the covering extension does not answer, the call is routed to the voice mailbox of the extension that activated Call Coverage after the specified number of VMS Cover Rings. If the covering extension has Do Not Disturb active, the call is routed immediately to the voice mailbox of the extension that activated Call Coverage.
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If an extension has Call Coverage active without voice mail coverage, covered calls ring at the covering extension for the specified number of Call Coverage Rings. Outside and intercom calls continue to ring at the covering extension until the call is answered or the caller hangs up.
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For transferred calls, if the covering extension does not answer, the call goes to the transfer return extension after the specified number of Transfer Return Rings (if VMS cover is not active).
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If an extension has Call Coverage and Call Forwarding active, calls are routed to the Call Forwarding destination extension (Call Forwarding takes precedence).
To Send Calls for Coverage Manually
1.
Press FEATURE 20.
2.
Dial the extension number of the covering extension.
To Remove Call Coverage Manually
1.
Press FEATURE 20.
2.
Dial your own extension number.
To Use a Call Coverage Button
1.
Press the programmed button. When on, if programmed on a button with a light, the button's green light will be on.
To Create a Call Coverage Button (ETR 18D/ETR 34D Phone)
1.
At the phone press Feature 00.
2.
Program Extension: is shown on the display.
3.
Press the button that you want to edit or enter a number between 03 to 80 to select a button. The current setting of the button is displayed.
4.
Dial FEATURE 20.
5.
At the Call Coverage Orig: prompt enter the extension number for which the button is being programmed.
6.
At the Call Coverage Dest: prompt enter the destination extension number for the call coverage calls.
7.
The current setting of the button will now be set to Call Coverage O <covered extension> D <destination extension>.
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Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place it back in the cradle.
Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing
by Avaya before they become applicable to any particular order or contract. The company reserves the right to
make alterations or amendments at its own discretion. The publication of information in this document does not
imply freedom from patent or any other protective rights of Avaya or others.
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