All external, internal and transferred calls directed to your extension can be diverted to a different internal extension number. You can enter the destination extension telephone number and select when calls are redirected using a programmed button.
Before you can automatically forward calls you need to assign the feature to a button with lights. The button can then be used to turn call forwarding on and off as required.
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Selected users may also be able to do remote call forwarding where they forward their calls to an external number. If that is the case, consult your system administrator, you can use your personal speed dials as the forwarding destination.
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Some users may also be able to use cell phone connect, again consult your system administrator. With cell phone connect the call will ring at both your extension and at the remote call forwarding destination. This is also called mobile twinning.
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DID calls can be forwarded.
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You receive a slow interrupted intercom dialling tone when call forwarding is active.
To Manually Set Forwarding
1.
Press FEATURE 11.
2.
Enter the number to which you want to forward calls.
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Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place it back in the cradle.
To Manually Cancel Forwarding
1.
Press FEATURE 11.
2.
Enter you own extension number as the destination.
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Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place it back in the cradle.
To Create a Call Forwarding Button (ETR 18D/ETR 34D Phone)
1.
At the phone press Feature 00.
2.
Program Extension: is shown on the display.
3.
Press the button that you want to edit or enter a number between 03 to 80 to select a button. The current setting of the button is displayed.
3.
Dial FEATURE 11.
4.
At the Call Forward Orig: prompt enter the extension number for which the button is being programmed.
5.
At the Call Forward Dest: prompt enter the destination number for the call coverage calls.
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To forward to an external number, enter the personal speed dial (80 to 99) that contains the required external number.
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To forward using cell phone connect/mobile twinning, enter * followed by the personal speed dial (80 to 99) that contains the required external number.
6.
The current setting of the button will now be set to Call Forward O <covered extension> D <destination extension>.
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Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place it back in the cradle.
Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing
by Avaya before they become applicable to any particular order or contract. The company reserves the right to
make alterations or amendments at its own discretion. The publication of information in this document does not
imply freedom from patent or any other protective rights of Avaya or others.
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