Button Programming

Call Coverage

This function allows the user to switch call coverage for their extension on or off. The button settings include the extension number of the extension providing coverage. When on, calls to the user that ring unanswered for the user's number of coverage rings then also start ringing at the call coverage extensions.

When on, a call to the extension that ring unanswered for the extension's Call Coverage Rings setting will also start alerting on the covering extension specified by the button.
If an extension already has a button set to this function, creating another button with this function will automatically clear the setting from the existing button.
This function does not require a button that includes LEDs/LCD. However if set on a button with an LEDs/LCD, it will indicate when the function is on.
If the user has this feature enabled, removing this button with turn the feature off.
Programming the destination and/or the originator onto the call coverage button is optional.
To access this function without a programmable button:
On DS and ETR phones, press FEATURE and then dial 20.
On BST phones, press FEATURE and dial 932.

 

1408/1416/9404/9408/9504/9508 Phone

1.Do one of the following depending on whether you want to change the button programming of the extension you are using or that of another extension.

To program the same extension

To program another extension

a.At the extension press Admin.
b.Use the up arrow up or down down arrow arrow buttons to scroll the display to Telephone Programming. When shown, press Select.
a.At either of the first two extensions on the system, press Admin.
b.Use the up arrow up or down down arrow arrow buttons to scroll the display to Centralized Programming. When shown, press Select.
c.At the Extension: prompt enter the extension that you want to configure.
2.Press the button to edit. Alternatively using the up arrow up or down down arrow arrows, scroll to Button Programming and press Select. Enter from 03 to 99 or press the corresponding button.
3.Press Program and either dial #20 or use the up arrow up or down down arrow arrow buttons to scroll the display to Call Coverage and press Select.
4.At the Call Coverage Orig: prompt enter the extension number for which the button is being programmed.
5.At the Call Coverage Dest: prompt enter the destination extension number for the call coverage calls.
6.The button function is changed to Call Coverage O <covered extension> D <destination extension>.
Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

 

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.Do one of the following depending on whether you want to change the button programming of the extension you are using or that of another extension.

To program the same extension

To program another extension

a.Press feature small Feature and dial *1 or *2 or *3.
If the system has a system password set, it is requested. Enter the password.
a.At a system administration extension (the first two extensions on the system); with the phone idle press feature small Feature **user (ie. Feature **8737).
If the system has a system password set, it is requested. Enter the password.
b.At the Extension: prompt enter the extension number of the extension you want to program.
2.To select the button, press the corresponding button. For buttons up to 99, you can also dial the button number. The current setting of that button is displayed.
3.Dial Feature 932.
4.At the CovOrig: prompt enter the extension number for which the button is being programmed.
5.At the CovDest: prompt enter the destination extension number for the call coverage calls.
6.The button function is changed to Cover O <covered extension> D <destination extension>.
To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

 

ETR 18D/ETR 34D Phone

1.Do one of the following depending on whether you want to change the button programming of the extension you are using or that of another extension.

To program the same extension

To program another extension

a.At the phone, press Feature 00.
b.Program Extension: is shown on the display.
a.At either of the first two extensions on the system, press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button. Centralized Programming: is shown on the display.
b.At the Extension: prompt enter the number of the extension.
3.To select the button, press the corresponding button. For buttons up to 99, you can also dial the button number. The current setting of that button is displayed.
3.Dial FEATURE 20.
4.At the Call Coverage Orig: prompt enter the extension number for which the button is being programmed.
5.At the Call Coverage Dest: prompt enter the destination extension number for the call coverage calls.
6.The button function is changed to Call Coverage O <covered extension> D <destination extension>.
Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

© 2011 Avaya LLC
- Issue 3.b.-
11:29, 22 March 2011
(call_coverage.htm)

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Last Modified: 16/01/2011