Button Programming

Call Forwarding

This function allows the user to redirect all their calls to another number. Extensions with Remote Call Forwarding enabled can also forward calls externally by specifying a personal speed dial as the destination.

If an extension already has a button set to this function, creating another button with this function will automatically clear the setting from the existing button.
If the user has this feature enabled, removing this button with turn the feature off.
For analog lines and T1 lines without DID, the extension must be the Line Coverage Extension for that line.
You can forward outside, intercom, transferred and voice signaled calls.
You cannot forward group calls, calls to doorphone alert extensions, coverage calls, transfer-return calls and night service calls.
The system will only forward calls on lines that have reliable disconnect. For these lines, Hold Disconnect Time must be set to a value other than 00 (No Detection).
The extension must have an available line to forward the call to an outside number.
The system uses the extension’s Automatic Line Selection to determine which line to use for the outgoing call.
Extension's with Remote Call Forwarding enabled can also forward calls externally by specifying a personal speed dial (80 to 99) as the destination.
Specifying * followed by a personal speed dial is used for cell phone connect/mobile twinning. This operates in the same way as remote call forwarding but rings at both the extension and the external number. Use of cell phone connect may also require licenses.
Programming the destination and/or the originator onto the call coverage button is optional.
Extensions configured as doorphone extension or loudspeaker device will ignore any forwarding set on the extension.
Do not disturb overrides call forwarding.
To access this function without a programmable button. Use the following and then enter the destination number. To switch forwarding off enter the extension's own number as the destination. :
On DS and ETR phones, press FEATURE and then dial 11.
On BST phones, press FEATURE and dial 4.

 

1408/1416/9404/9408/9504/9508 Phone

1.Do one of the following depending on whether you want to change the button programming of the extension you are using or that of another extension.

To program the same extension

To program another extension

a.At the extension press Admin.
b.Use the up arrow up or down down arrow arrow buttons to scroll the display to Telephone Programming. When shown, press Select.
a.At either of the first two extensions on the system, press Admin.
b.Use the up arrow up or down down arrow arrow buttons to scroll the display to Centralized Programming. When shown, press Select.
c.At the Extension: prompt enter the extension that you want to configure.
2.Press the button to edit. Alternatively using the up arrow up or down down arrow arrows, scroll to Button Programming and press Select. Enter from 03 to 99 or press the corresponding button.
3.Press Program and either dial #11 or use the up arrow up or down down arrow arrow buttons to scroll the display to Call Forwarding and press Select.
4.At the Call Forwarding Orig: prompt enter the extension number for which the button is being programmed.
5.At the Call Forwarding Dest: prompt enter the destination extension number for the call coverage calls.
To forward to an external number, enter the personal speed dial (80 to 99) that contains the required external number.
To forward using cell phone connect/mobile twinning, enter * followed by the personal speed dial (80 to 99) that contains the required external number.
6.The button function is changed to Call Forward O <covered extension> D <destination extension>.
Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.Do one of the following depending on whether you want to change the button programming of the extension you are using or that of another extension.

To program the same extension

To program another extension

a.Press feature small Feature and dial *1 or *2 or *3.
If the system has a system password set, it is requested. Enter the password.
a.At a system administration extension (the first two extensions on the system); with the phone idle press feature small Feature **user (ie. Feature **8737).
If the system has a system password set, it is requested. Enter the password.
b.At the Extension: prompt enter the extension number of the extension you want to program.
2.To select the button, press the corresponding button. For buttons up to 99, you can also dial the button number. The current setting of that button is displayed.
3.Dial FEATURE 4.
4.At the Fwd Orig: prompt enter the extension number for which the button is being programmed.
5.At the Fwd Dest: prompt enter the destination number for the call forwarding calls.
To forward to an external number, enter the personal speed dial (80 to 99) that contains the required external number.
To forward using cell phone connect/mobile twinning, enter * followed by the personal speed dial (80 to 99) that contains the required external number.
6.The button function is changed to Fwd O <covered extension> D <destination extension>.
To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

 

ETR 18D/ETR 34D Phone

1.Do one of the following depending on whether you want to change the button programming of the extension you are using or that of another extension.

To program the same extension

To program another extension

a.At the phone, press Feature 00.
b.Program Extension: is shown on the display.
a.At either of the first two extensions on the system, press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button. Centralized Programming: is shown on the display.
b.At the Extension: prompt enter the number of the extension.
3.To select the button, press the corresponding button. For buttons up to 99, you can also dial the button number. The current setting of that button is displayed.
3.Dial FEATURE 11.
4.At the Call Forwarding Orig: prompt enter the extension number for which the button is being programmed.
5.At the Call Forwarding Dest: prompt enter the destination number for the call forwarding calls.
To forward to an external number, enter the personal speed dial (80 to 99) that contains the required external number.
To forward using cell phone connect/mobile twinning, enter * followed by the personal speed dial (80 to 99) that contains the required external number.
6.The button function is changed to Call Forward O <covered extension> D <destination extension>.
Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

© 2011 AVAYA
- Issue 3.b.-
11:29, 22 March 2011
(call_forwarding.htm)

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Last Modified: 16/01/2011