Groups

Pickup Groups

When a call rings at an extension in a pickup group, a user at any other extension in the system can answer that call by dialing the pickup group code or using a Pickup Group button.

The system supports up to four Pickup Groups, using group numbers 661 to 664.

You can assign each extension to any or all of the pickup groups.
To pickup calls without a Pickup Group button, press and intercom or call appearance button and dial 661 to 664 for the group from which to pickup the call.
When there are multiple calls ringing the members of a pickup group, the longest ringing call is picked up.

 

1408/1416/9404/9408/9504/9508 Phone

1.At either of the first two extensions on the system, with the phone idle, press Admin.
2.Use the up arrow up or down down arrow arrow buttons to scroll the display to System Administration. When shown, press Select.
3.Use the up arrow up or down down arrow arrow buttons to scroll the display to Groups. When shown, press Select.
4.Use the up arrow up or down down arrow arrow buttons to scroll the display to Pickup Group. When shown, press Select.
5.At the Group: prompt enter the number of the group you want to adjust.
6.At the Extension: prompt enter the extension number whose group membership you want to change.
7.Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
Alternatively use the left arrow left or right right arrow arrow icons to toggle through the settings or Default to return to the default setting.
8.Use the up arrow up or down down arrow arrow buttons to select another extension to adjust if required.
Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.At either of the first two extensions on the system, with the phone idle, press feature small Feature **config (ie. Feature **266344).
If the system has a system password set, it is requested. Enter the password.
2.The phone displays System Admin.
3.Dial #501. The phone displays Pickup Group.
4.At the Group: prompt, enter a group number.
5.At the Extension: prompt, enter the number of the extension to be programmed.
6.Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.
7.Do one of the following:
To assign or unassign another extension, press Next Item or Prev Item until the extension number appears on the display. Then repeat Step 6.
To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

 

ETR 18D/ETR 34D Phone

1.At either or the first two extensions on the system, with the phone idle, press Feature 0 0 followed by two presses of the first intercom or call appearance button.
2.System Administration: is shown on the display.
3.Dial #501. The phone displays Pickup Group.
7.At the Group: prompt, enter a group number.
8.At the Extension: prompt, enter the number of the extension to be programmed.
9.Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.
8.Do one of the following:
To assign or unassign another extension, press Next Item or Prev Item until the extension number appears on the display. Then repeat Step 6.
To program another group, press Next Procedure + Prev Procedure and enter a new group number. Then repeat Steps 5 and 6.
Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

© 2011 AVAYA
- Issue 3.b.-
11:29, 22 March 2011
(pickupgroupextensions.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 16/01/2011