Groups

Placing extensions into groups allows users to help each other in answering calls. You can set up the following groups:

Calling Groups (71 to 74)
A group of extensions that can be called at the same time.
Hunt Groups (771 to 776)
A group of extensions that the incoming call hunts through for the first extension available to answer.
Night Service Group
A group of extensions that will ring immediately, regardless of normal Line Ringing settings when night service is switched on.
Pickup Groups (661 to 664)
A group of extensions that can answer any call ringing within the group by dialing the Pickup Group code.
Operator Group
This group is the default destination for incoming calls for systems running in PBX system mode.

 

Other Options

Group Call Distribution
Assign outside lines to hunt group. Doing this allows outside calls to ring directly into a hunt group instead of being answered and transferred by the receptionist.

 

 

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11:29, 22 March 2011
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Last Modified: 20/12/2010