Full PDF Text Version19th October 2007 - Full PDF Text Version
This Technical Tip states the minimum level of PC specification supported with IP Office applications running version 3.2 and above. For IP Office systems running below version 3.2 please refer to IP Office Technical Tip 80.
Applications System Requirements
Any IP Office system (3.2 and above).
Any IP Office supported desktop telephone.
An Ethernet attached PC running a recommended minimum Operating System:
Microsoft Windows 2000.
Microsoft Windows Server 2003.
Microsoft Windows XP Professional.
Microsoft Vista Business or Ultimate Editions.
IP Office Applications Operating System/Service Pack Support Policy
When a new PC Operating System or Service Pack is released by Microsoft, Avaya will endeavour to support the new OS or SP within 6 months of release. This time is required to re-certify the applications through the Software Verification and Field Trial programs. Support will then be announced in a Technical Tip or Bulletin.
Server Applications Dependencies
|
IP Office Application |
Minimum PC Resources |
Intel Pentium |
Intel Celeron |
AMD |
Notes |
|
Voicemail Lite |
256MB RAM 2GB free disk space |
Pentium 4 1.4GHz |
Any 1.7GHz |
Any 1.4GHz |
Attempting to run the applications on lower specification PC’s may cause degradation of operation and will not be supported. Any Dual Core CPU of 1.8Ghz and higher is supported. |
|
Voicemail Pro (Standalone) |
256MB RAM 2GB free disk space |
Pentium 4 1.4GHz |
Any 1.7GHz |
Any 1.4GHz |
To avoid replacing the server when adding new applications we recommend that a Pentium 4 2.8GHz (or equivalent) is used when possible. Any Dual Core CPU of 2.4Ghz and higher is supported. |
|
Voicemail Pro with IMS or Campaigns |
512MB RAM 2GB free disk space |
Pentium 4 2.8GHz |
Not tested |
Athlon XP 3000+ |
Any Dual Core CPU of 1.8Ghz and higher is supported. Any Dual Core CPU of 2.4Ghz and higher is supported. |
|
Voicemail Pro with Third Party Database Access or TTS |
512MB RAM 20GB free disk space |
Pentium 4 2.8GHz |
Not tested |
Athlon XP 3000+ |
If the database being queried is located on the VM Pro server the query speed of the database will be affected by the amount of memory available. Please take into account the memory requirements of the database being queried. Any Dual Core CPU of 2.4Ghz and higher is supported. |
|
Voicemail Pro and Contact Store |
512MB RAM 20GB free disk space |
Pentium 4 2.8GHz |
Not tested |
Athlon XP 3000+ |
Any Dual Core CPU of 2.4Ghz and higher is supported. |
|
Voicemail Pro |
512MB RAM 10GB free disk space |
Pentium 4 2.8GHz |
Not tested |
Athlon XP 3000+ |
VM Pro and CCC can be run on the same server up to a maximum of 25 agents, 8 ports of VM Pro. Any Dual Core CPU of 2.4Ghz and higher is supported. |
|
Voicemail Pro |
512MB RAM 10GB free disk space |
Pentium 4 2.8GHz |
Not tested |
Athlon XP 3000+ |
The client PC needs to be Pentium III, 800MHz with 128MB RAM minimum. Any Dual Core CPU of 2.4Ghz and higher is supported. |
|
Compact Contact Center |
512MB RAM |
Pentium 4 2.8GHz |
Any 1.7GHz |
Athlon XP 3000+ |
Any Dual Core CPU of 2.4Ghz and higher is supported. |
|
Conferencing Center |
512MB RAM |
Pentium 4 2.8GHz |
Not tested |
Athlon XP 3000+ |
Windows XP Professional, 2000 Professional can be used but would typically support a maximum of 10 web clients. To support more than 10 clients a server with IIS will be required. Any Dual Core CPU of 2.4Ghz and higher is supported. |
|
Delta Server (SMDR) |
256MB RAM 10GB free disk space |
Pentium 3 800Mhz. |
Any 1.7GHz |
Any 1.4GHz. |
The Delta Server and CBC can be installed on either the same PC or on separate PC's. In both cases these are the minimum PC specifications. |
Client Application Dependencies
|
IP Office Application |
Minimum PC Resources |
Intel Pentium |
Intel Celeron |
AMD |
Notes |
|
Conference Center Web Client |
Internet Explorer 6 and above. |
Any |
Any |
Any |
Any desktop machine can be used as long as it is capable of running IE6. Any Dual Core CPU of 1.8Ghz and higher is supported. |
|
Phone Manager Lite/Pro |
64MB RAM 160Mb free disk space |
Pentium 3 800Mhz. |
Celeron 3 800Mhz |
Athlon B 650Mhz |
A sound card is needed if audio features are required. Any Dual Core CPU of 1.8Ghz and higher is supported. |
|
SoftConsole |
128MB RAM 1GB free disk space |
Pentium 3 800MHz |
Celeron 3 800Mhz |
Athlon B 650MHz |
A maximum of four SoftConsole applications can be run per system (a license controls the number of simultaneous SoftConsole users). A sound card is needed if audio features are required. Any Dual Core CPU of 1.8Ghz and higher is supported. |
|
ContactStore Web client |
Internet Explorer 6 and above |
Any |
Any |
Any |
Any desktop machine can be used as long as it is capable of running IE6. Any Dual Core CPU of 1.8Ghz and higher is supported. |
|
IP Office Manager |
128MB RAM 1GB free disk space |
Pentium 3 800Mhz |
Celeron 3 800Mhz |
Athlon B 650MHz |
Any Dual Core CPU of 1.8Ghz and higher is supported. |
|
IP Office SSA |
256MB RAM 1.4GB free disk space |
Pentium 3 800Mhz |
Celeron 3 800Mhz |
Athlon B 650MHz |
Requires Java Virtual Machine 1.4.2 or later. Each SSA session takes about 35M of RAM. Any Dual Core CPU of 1.8Ghz and higher is supported. |
|
Contact Center View (CCV) |
128MB RAM 10GB free disk space |
Pentium 3 800MHz |
Celeron 3 800Mhz |
Athlon B 650MHz |
For OS of Windows XP, minimum RAM increases to 256MB. Any Dual Core CPU of 1.8Ghz and higher is supported. |
|
CCC Reporter |
Internet Explorer 6 or above |
Any |
Any |
Any |
Any Dual Core CPU of 1.8Ghz and higher is supported. |
|
Wallboard Server |
128MB RAM 10GB free disk space |
Pentium 3 800Mhz |
Celeron 3 800Mhz |
Athlon B 650MHz |
The Wallboard Server MUST reside on the same PC as the Delta Server. Any Dual Core CPU of 1.8Ghz and higher is supported. |
|
Wallboard Client |
128MB RAM 10GB free disk space |
Pentium 3 800MHz |
Celeron 3 800Mhz |
Athlon B 650MHz |
For OS of Windows XP, minimum RAM increases to 256MB. Any Dual Core CPU of 1.8Ghz and higher is supported. |
|
PC Wallboard |
128MB RAM 10GB free disk space |
Pentium 3 800MHz |
Celeron 3 800Mhz |
Athlon B 650MHz |
For OS of Windows XP, minimum RAM increases to 256MB. Any Dual Core CPU of 1.8Ghz and higher is supported. |
Microsoft Windows Operating System support
The range of Windows Operating Systems, which IP Office 3.2 and above applications are tested and supported has been expanded to include Windows Vista. The following table gives a summary of the Server and Client Operating Systems on which various IP Office applications are tested and supported.
|
Microsoft Server OS1 |
IPO |
SSA |
CBC2 |
CCC V5 |
VM Lite |
VM Pro3 |
SMDR5 |
Conf. Center |
|
2000 server (SP4) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
2003 server (SP2) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
XP Professional (SP2) |
Yes |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
No |
|
XP Professional (SP2) 64-bit |
No |
No |
No |
No |
No |
No |
No |
No |
|
Microsoft Client OS1 |
IPO |
SSA |
CBC2 |
CCC |
VM |
VM |
Soft |
Phone |
Conf. Center |
|
XP Professional (SP2) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
XP Professional (SP2) 64-bit |
No |
No |
No |
No |
No |
No |
No |
No |
No |
|
2000 Professional (SP4) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Vista Business/Enterprise |
Yes |
Yes |
Yes |
Future |
Yes |
Future |
Yes |
Yes |
Yes |
|
Vista Ultimate |
Yes |
Yes |
Yes |
Future |
Yes |
Future |
Yes |
Yes |
Yes |
|
Vista Business/Enterprise 64-bit7 |
Future |
Future |
Future |
Future |
Future |
Future |
Future |
Future |
Future |
|
Vista Ultimate 64-bit7 |
Future |
Future |
Future |
Future |
Future |
Future |
Future |
Future |
Future |
|
Non OS Applications6 |
IMS4 |
CCC V5 Reporter |
Conf. Center |
Conference |
Contact Store |
|
Microsoft Exchange 2000 |
Yes |
N/A |
N/A |
N/A |
N/A |
|
Microsoft Exchange 2003 |
Yes |
N/A |
N/A |
N/A |
N/A |
|
Microsoft Exchange 2007 |
Yes |
N/A |
N/A |
N/A |
N/A |
|
Microsoft Outlook 2003 |
Yes |
N/A |
N/A |
N/A |
N/A |
|
Microsoft Outlook 2007 |
No |
N/A |
N/A |
N/A |
N/A |
|
Internet Explorer 6 |
N/A |
Yes |
Yes |
N/A |
N/A |
|
Internet Explorer 7 |
N/A |
Future9 |
Yes |
N/A |
N/A |
|
Microsoft MSDE 2000 |
N/A |
Yes |
N/A |
Yes |
Yes |
|
Microsoft SQL2005 |
N/A |
Future9 |
N/A |
Future9 |
Future9 |
|
Microsoft SQL2008 |
N/A |
Future9 |
N/A |
Future9 |
Future9 |
Notes:
Microsoft Windows 95, 98, ME and Windows NT4 Operating Systems are no longer supported by Avaya.
CBC requires the associated Delta Server application to be installed on the appropriate operating system, please refer to the Delta Server Installation manual for detailed information.
IMS and Web Campaigns options within Voicemail Pro are only supported on Windows Servers. Aspects of operation such as Voicemail to Email, Integrated Messaging Pro (IMS), Web Campaigns, etc, are subject to further requirements. Please refer to the Voicemail Installation and Administration manual.
Integrated Messaging Pro (IMS) does not support IMS operation with Outlook 2003/2007 operating in cache mode.
Although a server application, IP Office SMDR (Delta Server) can also run on a Windows 2000, 2003, Windows XP and Windows Vista client Operating Systems but should not run on the same PC as a CBC or CCC Delta Server.
Windows Small Business Server 2003 is supported for the same applications as Windows 2003 Server.
64 Bit versions of Microsoft operating systems are not currently supported with IP Office applications. When a new PC Operating System or service pack is released by Microsoft, Avaya will endeavour to support the new OS or SP within 6 months of release. This time is required to re-certify the applications through the Software Verification and Field Trial programs. Support will be announced in a future Technical Tip or Bulletin.
Phone Manager PC Softphone is not supported on Microsoft Vista.
Support will be announced in a future Technical Tip or Bulletin.
Microsoft Windows Operating System Service Pack Support
|
Operating System |
Current Service Pack and Date of Availability |
Next Update and Estimated Date of Availability |
Notes |
|
Windows 2000 Professional |
SP4 June 26th 2003 |
No further updates planned. |
Customers must be running SP4 to continue to receive monthly security updates. |
|
Windows XP Professional |
SP2 August 9, 2004 |
SP3 1st Half CY2008 (preliminary) |
Please see IP Office Tech Tip Bulletin 49 - issued Oct 2004 |
|
Windows Server 2003 |
SP2 April 30, 2007 |
N/A |
Please see Tech Tip 113 with regards to security settings required. |
|
Windows Vista |
N/A |
SP1 Q3 2007 |
See Support Policy |