IP Office Technical Tip (Region: Global)

198: Minimum PC Specification required for IP Office Applications

19th October 2007 - Full PDF Text Version

 

This Technical Tip states the minimum level of PC specification supported with IP Office applications running version 3.2 and above. For IP Office systems running below version 3.2 please refer to IP Office Technical Tip 80.

 

Applications System Requirements

 

IP Office Applications Operating System/Service Pack Support Policy

When a new PC Operating System or Service Pack is released by Microsoft, Avaya will endeavour to support the new OS or SP within 6 months of release. This time is required to re-certify the applications through the Software Verification and Field Trial programs. Support will then be announced in a Technical Tip or Bulletin.

 

Server Applications Dependencies

IP Office Application

Minimum PC Resources

Intel Pentium

Intel Celeron

AMD

Notes

Voicemail Lite

256MB RAM 2GB free disk space

Pentium 4  1.4GHz

Any 1.7GHz

Any  1.4GHz

Attempting to run the applications on lower specification PCs may cause degradation of operation and will not be supported. Any Dual Core CPU of 1.8Ghz and higher is supported.

Voicemail Pro (Standalone)

256MB RAM 2GB free disk space

Pentium 4 1.4GHz

Any 1.7GHz

Any  1.4GHz

To avoid replacing the server when adding new applications we recommend that a Pentium 4 2.8GHz (or equivalent) is used when possible. Any Dual Core CPU of 2.4Ghz and higher is supported.

Voicemail Pro with IMS or Campaigns

512MB RAM 2GB free disk space

Pentium 4 2.8GHz

Not tested

Athlon XP 3000+
All Athlon  64 chips.

Any Dual Core CPU of 1.8Ghz and higher is supported. Any Dual Core CPU of 2.4Ghz and higher is supported.

Voicemail Pro with Third Party Database Access or TTS

512MB RAM 20GB free disk space

Pentium 4 2.8GHz

Not tested

Athlon XP 3000+
All Athlon64 chips.

If the database being queried is located on the VM Pro server the query speed of the database will be affected by the amount of memory available. Please take into account the memory requirements of the database being queried. Any Dual Core CPU of 2.4Ghz and higher is supported.

Voicemail Pro and Contact Store

512MB RAM 20GB free disk space

Pentium 4 2.8GHz

Not tested

Athlon XP 3000+
All Athlon64 chips.

Any Dual Core CPU of 2.4Ghz and higher is supported.

Voicemail Pro
Compact Contact Center V5

512MB RAM 10GB free disk space

Pentium 4 2.8GHz

Not tested

Athlon XP 3000+
All Athlon64 chips.

VM Pro and CCC can be run on the same server up to a maximum of 25 agents, 8 ports of VM Pro. Any Dual Core CPU of 2.4Ghz and higher is supported.

Voicemail Pro  
Compact Business Center

512MB RAM 10GB free disk space

Pentium 4 2.8GHz

Not tested

Athlon XP 3000+
All Athlon 64 chips.

The client PC needs to be Pentium III, 800MHz with 128MB RAM minimum. Any Dual Core CPU of 2.4Ghz and higher is supported.

Compact Contact Center
Standalone

512MB RAM

Pentium 4 2.8GHz

Any 1.7GHz

Athlon XP 3000+
All Athlon64 chips.

Any Dual Core CPU of 2.4Ghz and higher is supported.

Conferencing Center

512MB RAM
Min 80GB free disk space

Pentium 4 2.8GHz

Not tested

Athlon XP 3000+
All Athlon64 chips.

Windows XP Professional, 2000 Professional can be used but would typically support a maximum of 10 web clients. To support more than 10 clients a server with IIS will be required. Any Dual Core CPU of 2.4Ghz and higher is supported.

Delta Server (SMDR)

256MB RAM 10GB free disk space

Pentium 3 800Mhz.

Any 1.7GHz

Any 1.4GHz.

The Delta Server and CBC can be installed on either the same PC or on separate PC's. In both cases these are the minimum PC specifications.

 

Client Application Dependencies

IP Office Application

Minimum PC Resources

Intel Pentium

Intel Celeron

AMD

Notes

Conference Center Web Client

Internet Explorer 6 and above.

Any

Any

Any

Any desktop machine can be used as long as it is capable of running IE6. Any Dual Core CPU of 1.8Ghz and higher is supported.

Phone Manager Lite/Pro

64MB RAM  160Mb free disk space

Pentium 3 800Mhz.

Celeron 3 800Mhz

Athlon B 650Mhz

A sound card is needed if audio features are required. Any Dual Core CPU of 1.8Ghz and higher is supported.

SoftConsole

128MB RAM 1GB free disk space

Pentium 3 800MHz

Celeron 3 800Mhz

Athlon B 650MHz

A maximum of four SoftConsole applications can be run per system (a license controls the number of simultaneous SoftConsole users). A sound card is needed if audio features are required. Any Dual Core CPU of 1.8Ghz and higher is supported.

ContactStore Web client

Internet Explorer 6 and above

Any

Any

Any

Any desktop machine can be used as long as it is capable of running IE6. Any Dual Core CPU of 1.8Ghz and higher is supported.

IP Office Manager

128MB RAM 1GB free disk space

Pentium 3 800Mhz

Celeron 3 800Mhz

Athlon B 650MHz

Any Dual Core CPU of 1.8Ghz and higher is supported.

IP Office SSA

256MB RAM  1.4GB free disk space

Pentium 3 800Mhz

Celeron 3 800Mhz

Athlon B 650MHz

Requires Java Virtual Machine 1.4.2 or later. Each SSA session takes about 35M of RAM. Any Dual Core CPU of 1.8Ghz and higher is supported.

Contact Center View (CCV)

128MB RAM  10GB free disk space

Pentium 3 800MHz

Celeron 3 800Mhz

Athlon B 650MHz

For OS of Windows XP, minimum RAM increases to 256MB. Any Dual Core CPU of 1.8Ghz and higher is supported.

CCC Reporter

Internet Explorer 6 or above

Any

Any

Any

Any Dual Core CPU of 1.8Ghz and higher is supported.

Wallboard Server

128MB RAM  10GB free disk space

Pentium 3 800Mhz

Celeron 3 800Mhz

Athlon B 650MHz

The Wallboard Server MUST reside on the same PC as the Delta Server. Any Dual Core CPU of 1.8Ghz and higher is supported.

Wallboard Client

128MB RAM 10GB free disk space

Pentium 3 800MHz

Celeron 3 800Mhz

Athlon B 650MHz

For OS of Windows XP, minimum RAM increases to 256MB. Any Dual Core CPU of 1.8Ghz and higher is supported.

PC Wallboard

128MB RAM 10GB free disk space

Pentium 3 800MHz

Celeron 3 800Mhz

Athlon B 650MHz

For OS of Windows XP, minimum RAM increases to 256MB. Any Dual Core CPU of 1.8Ghz and higher is supported.

 

Microsoft Windows Operating System support

The range of Windows Operating Systems, which IP Office 3.2 and above applications are tested and supported has been expanded to include Windows Vista. The following table gives a summary of the Server and Client Operating Systems on which various IP Office applications are tested and supported.

Microsoft Server OS1

IPO
Manager

SSA

CBC2

CCC V5
Server5

VM Lite

VM Pro3

SMDR5

Conf. Center
Server

2000 server (SP4)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

2003 server (SP2)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

XP Professional (SP2)

Yes

Yes

Yes

No

Yes

Yes

Yes

No

XP Professional (SP2) 64-bit

No

No

No

No

No

No

No

No

 

Microsoft Client OS1

IPO
Manager

SSA

CBC2

CCC
Clients

VM
Lite

VM
Pro3

Soft
Console

Phone
Manager8

Conf. Center
Client

XP Professional (SP2)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

XP Professional (SP2) 64-bit

No

No

No

No

No

No

No

No

No

2000 Professional (SP4)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Vista Business/Enterprise

Yes

Yes

Yes

Future

Yes

Future

Yes

Yes

Yes

Vista Ultimate

Yes

Yes

Yes

Future

Yes

Future

Yes

Yes

Yes

Vista Business/Enterprise 64-bit7

Future

Future

Future

Future

Future

Future

Future

Future

Future

Vista Ultimate 64-bit7

Future

Future

Future

Future

Future

Future

Future

Future

Future

 

Non OS Applications6

IMS4

CCC V5 Reporter
& Database

Conf. Center
Client

Conference
Center Database

Contact Store
Database

Microsoft Exchange 2000

Yes

N/A

N/A

N/A

N/A

Microsoft Exchange 2003

Yes

N/A

N/A

N/A

N/A

Microsoft Exchange 2007

Yes

N/A

N/A

N/A

N/A

Microsoft Outlook 2003

Yes

N/A

N/A

N/A

N/A

Microsoft Outlook 2007

No

N/A

N/A

N/A

N/A

Internet Explorer 6

N/A

Yes

Yes

N/A

N/A

Internet Explorer 7

N/A

Future9

Yes

N/A

N/A

Microsoft MSDE 2000

N/A

Yes

N/A

Yes

Yes

Microsoft SQL2005

N/A

Future9

N/A

Future9

Future9

Microsoft SQL2008

N/A

Future9

N/A

Future9

Future9

 

Notes:

  1. Microsoft Windows 95, 98, ME and Windows NT4 Operating Systems are no longer supported by Avaya.

  2. CBC requires the associated Delta Server application to be installed on the appropriate operating system, please refer to the Delta Server Installation manual for detailed information.

  3. IMS and Web Campaigns options within Voicemail Pro are only supported on Windows Servers. Aspects of operation such as Voicemail to Email, Integrated Messaging Pro (IMS), Web Campaigns, etc, are subject to further requirements. Please refer to the Voicemail Installation and Administration manual.

  4. Integrated Messaging Pro (IMS) does not support IMS operation with Outlook 2003/2007 operating in cache mode.

  5. Although a server application, IP Office SMDR (Delta Server) can also run on a Windows 2000, 2003, Windows XP and Windows Vista client Operating Systems but should not run on the same PC as a CBC or CCC Delta Server.

  6. Windows Small Business Server 2003 is supported for the same applications as Windows 2003 Server.

  7. 64 Bit versions of Microsoft operating systems are not currently supported with IP Office applications. When a new PC Operating System or service pack is released by Microsoft, Avaya will endeavour to support the new OS or SP within 6 months of release. This time is required to re-certify the applications through the Software Verification and Field Trial programs. Support will be announced in a future Technical Tip or Bulletin.

  8. Phone Manager PC Softphone is not supported on Microsoft Vista.

  9. Support will be announced in a future Technical Tip or Bulletin.

 

Microsoft Windows Operating System Service Pack Support

Operating System

Current Service Pack and Date of Availability

Next Update and Estimated Date of Availability

Notes

Windows 2000 Professional
and Server3

SP4 June 26th 2003
Update Rollout 1 for SP4June 28th, 2005

No further updates planned.

Customers must be running SP4 to continue to receive monthly security updates.

Windows XP Professional

SP2 August 9, 2004

SP3 1st Half CY2008 (preliminary)

Please see IP Office Tech Tip Bulletin 49 - issued Oct 2004

Windows Server 2003

SP2 April 30, 2007

N/A

Please see Tech Tip 113 with regards to security settings required.

Windows Vista

N/A

SP1 Q3 2007

See Support Policy