Tip Number: 269
<Prev Next>, 28th August 2014, 
Original PDF Version
Tip Number: 269
<Prev Next>, 28th August 2014, Original PDF Version
"Avaya Flare® Experience is now rebranded as Avaya Communicator"
This Technical Tip is to inform customers about the upgrade of Avaya Flare Experience for iPad and configuration details in Avaya Communicator Release 2.0.
From Release 2.0 onwards, the Avaya Flare® Experience product has been rebranded as Avaya Communicator. All Avaya Flare® Experience for iPad users will be prompted by iTunes to update Avaya Communicator for iPad.
As of 11th August 2014 Avaya Flare® Experience for iPad is no longer be available for installation from the App Store. Users will not be able to roll back from Avaya Communicator for iPad 2.0 to Avaya Flare® Experience 1.2 after the upgrade.
The update is designed to be seamless and the existing configuration will be retained across the upgrade. All features of Avaya Flare® Experience 1.2 that are supported with IP Office 8.1 FP1+ and 9.0 carry forward with this new Avaya Communicator 2.0 update.
Below are the major new contents in Avaya Communicator for iPad - Release 2.0
Avaya Flare® Experience product has been rebranded as Avaya Communicator
User interface enhancements to match the new "flat" design of iOS 7
Support for 3rd Party Server Certificates: Avaya Communicator has improved security through new certificate handling procedures. For more information, see Updating server certificates to improve end-user security and client user experience on the Avaya support site: (https://downloads.avaya.com/css/P8/documents/100180626)
iPad2, iPad3, iPad4, iPad Mini (with and without retina display), iPad Air - both Wi-Fi and 3G models are supported
iOS version 6.1.x, 7.0.x and 7.1.x are supported (Avaya Communicator for iPad is NOT supported on iOS 6.0.x)
Tap the Communicator icon on your iPad device.
Read the End User License Agreement and tap Accept to continue.
For changing existing settings: Tap the Settings button at the top left of the Avaya Communicator for iPad client, For Fresh Installation: When you are prompted "how you like to auto-configure the client setting?", choose the following option for IP Office: "I will manually configure my services".
Select Accounts and Services option
Tap Phone Service and do the following:
Phone Server Address: Enter your server address for make and receive phone calls on the Avaya Communicator client. You can also enter a fully-qualified domain name (FQDN) of the IP Office server., Phone Server Port: Enter your port number. If you do not specify a port number, the system uses the default port number, Phone Service Domain: Enter your enterprise's SIP domain (domain of your company's Avaya IP Office network for example, a domain could be example.com)
Slide the TLS option. Default is OFF
5. Enter the ACCOUNT details
Extension: enter your extension, Password: enter your password
The extension and password are optional here. If you do not enter your extension and password on this screen, you will be prompted to enter them when you log in to the client.
Note: When you enable TLS on Avaya Communicator client, the SIP signalling between Avaya Session Border Controller for Enterprise (ASBCE) and Avaya Communicator client is encrypted and authenticated. Users may report that they can successfully login with Avaya Flare® Experience for iPad but fail to login Avaya Communicator even though they enter the same User Name and Password(s). For a comprehensive review of how Avaya Communicator uses certificates and recommendations for updating server certificates to comply with new requirements, please refer to "Updating server certificates to improve end-user security and client user experience", available from support.avaya.com: https://downloads.avaya.com/css/P8/documents/100180626
6. Tap Done. You must log out for the settings changes to take effect.