Tip Number: 275
<Prev Next>, 23rd January 2015, 
Original PDF Version
Tip Number: 275
<Prev Next>, 23rd January 2015, Original PDF Version
This Technical Tip is to advise customers of the availability of Critical Patches (CP) for the 9.0.3 and 9.1.0 releases of Avaya IP Office Contact Center (IPOCC).
The Critical Patches resolve a number of field issues raised against the IPOCC 9.0.3.3700.1422 and 9.1.0.2200.1448 GA releases.
The following issues have been addressed in CP 9.0.3704.1449:
JIRA Number |
Description of Issue |
IPOFFICE-81232 |
Intermittent DTMF issue when calling into an IVR |
IPOFFICE-81433 |
Transferring a call using the UI as a consultation to a topic the call will only target the first agent |
PHOENIX-584 |
Unable to create a report with trivial time settings in Australian time zone |
IPOFFICE-79822 |
Calls not presented to Agents - Calls may be dropped by the Voice Extension Adapter |
IPOFFICE-80321 |
IPOCC UI - Wrap-Up time not applied at the end of an outgoing external call from a Softphone agent |
IPOFFICE-80317 |
IPOCC UI - Incorrect call direction indication on an outgoing ACD call from a Softphone agent |
IPOFFICE- 82345 |
RTP streaming issue with announcement playing on Window 2012R2 |
IPOFFICE-79776 |
Cannot configure or run reports when Windows Server has DST enabled |
The issues above are already resolved in the 9.1.0 GA release with the two exceptions below that are included in CP 9.1.0.2202.1502:
JIRA Number |
Description of Issue |
IPOFFICE-81232 |
Intermittent DTMF issue when calling into an IVR |
IPOFFICE-81433 |
Transferring a call using the UI as a consultation to a topic the call will only target the first agent |
The following procedure can be used to update a 9.0.3 or 9.1.0 IPOCC Server.
Note: Before installing a CP all IPOCC services must be stopped.
Extract the files from IPOCC9.0.3704.1449.zip or IPOCC9.1.0.2202.1502.zip.
To stop all IPOCC services, open "Administrative Tools" -> "Services", select "IPOCC Watchdog" and stop this service.
Observe components in "TTConsole". The left hand panel shows the running processes. This may be different to what is shown in "TTDisplay" for some Java processes. If a hanging process is identified in TTConsole note the PID of this process which is shown in the left hand panel of TTConsole, go to the Windows Task Manager and stop the process with this PID.
Run the "SetupWizard" and click "Update" to install the CP.
When the installation is complete restart the IPOCC Server PC.
If applying the 9.0 IPOCC patch the “Contact Center User Interface.msi” file must also be copied and installed on all client PC’s running the software.
Avaya recommends that sites running the 9.0.3.3700.1422 or 9.1.0.2200.1448 GA releases of IPOCC apply the relevant patch.
The Critical Patches can be found in IP Office Contact Center "Download" section of the Avaya Support web site: http://support.avaya.com.