Please enable JavaScript to view this site.

IP500 V2/V2A IP Office Essential Edition

This panel displays the voicemail and default music on hold settings of the system. If using embedded voicemail, the form can also be used to configure auto-attendant to answer calls (up to 40).

wizard_voicemail

Voicemail Type
The main selections options are listed below. For details of the other options refer to the IP Office Web Manager help. Additional fields are displayed depending on the selection.

Embedded Voicemail
This option uses the system's own system SD card as the source for voicemail and storage for messages. This is a simple voicemail solution with only basic features. However, it does provide support for up to 40 auto-attendants.

Voicemail Pro/Lite
Select this option if voicemail will be provided by a server running IP Office Voicemail Pro. Enter the IP address of the server.

Hold Music
This option allows you to select the systems default source for music-on-hold. The options are:

WAV File
Use a WAV file uploaded to the system. The file must be called holdmusic.wav and match the format list below. Use the Select a File option to select and upload the file.  

Property

Value

Property

Value

File Type

WAV

Audio Sample Rate

8kHz

Bit Rate

128kbps

Audio Format

PCM

Audio sample size

16 bit

Length

Up to 90 seconds.

Channels

1 (mono)

 

 

External
Use the audio input from the system's Audio port on the rear of the control unit.

Tone
Use a regular repeated tone generated by the system.

Auto Attendant
If the Voicemail Type is set to Embedded Voicemail, the dashboard allows you to configure auto-attendants. These can be used as destinations for the Incoming Call Routing menu. The wizard automatically creates 3 time profiles call Morning, Afternoon and Evening for use by the auto-attendants. These are set to 08:00-11:59, 12:00-16:59 and 00:00-07:59, 7-days a week respectively.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2022 AVAYA
Issue 38.h.-
Monday, August 15, 2022