The system directory shown to one-X Portal for IP Office users is a combination of the users, groups and directory entries from all the IP Office systems with which one-X Portal for IP Office has been configured to operate.

By default, the one-X Portal for IP Office application updates the system directory records every 300 seconds approximately. Through the one-X Portal for IP Office administrator menus you can view the system directory and force an update.

To check the system directory:

1. Select Directory Integration.

2. Select System Directory. The current system directory is shown. Check that the entries are as expected.
admin directory int system directory

3. If you feel that an update is required, select Directory Synchronization.
admin directory int directory synch

4. Click on Force a Resynchronization to all IP Office Directories.