In addition to monitoring the status of a system and any alarms, COM can provide a range of additional support features.

The settings described below are normally automatically configured as required by the system provider or reseller when the system first subscribes. However, it is useful to understand where the settings are set and to check their values.

To enable additional COM support features:

1.Connect to the system's configuration settings:

If using IP Office Manager:

a.Select File | Advanced | Security Settings.

b.Select the system and log in.  

If using IP Office Web Manager:

a.Enter the address of the system in a web browser and select IP Office Web Manager.


c.Select System Settings | System.

2.Select Remote Operations and enable the settings required:



Centralized Diagnostic Logs

When enabled, system log files are regularly automatically uploaded to COM. COM users can also manually request the latest files.

Centralized Management

When enabled, remote connections to primary server for IP Office admin tools can be routed via COM. Those tools are System Status Application,

System Monitor and IP Office Web Manager.

Remote Upgrade/Backup

When enabled, COM automatically requests a daily backup. COM users can also perform manual backup, restore and upgrade operations.

Remote Access

Support HTTPS, SFTP, SSH and RDP connections to IP Office servers and other servers running on the same network. This can include connection to UCM modules and standalone IP Office Application servers.

Co-located Servers

Used with Remote Access. Enables connection through the IP Office to other servers on the same network. Each connection also need a tunnel configured in the systems configuration.

3.Save the changes.