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IP500 V2/V2A IP Office Subscription

Having determined the new systems IP address and configured your PC to be able to connect to addresses in that range:

1.In your web browser:

a.Enter the control unit's current IP address in the browser address bar.

b.Click IP Office Web Manager. The address shown is now similar to

2.The connection as this stage may not be seen as secure. Follow whichever steps your browser provides for continuing with an unsecure connection.

For example, in Chrome, select SHOW ADVANCED and then Proceed.

Once the system is installed, its security certificate can be downloaded to remove the need for this in future. See Adding the System Certificate to a Browser.

3.At the login menu, login using the default name and password Administrator.

4.You are prompted to change the default passwords.

Administrator Password: This password is used for access to the system's telephony configuration.

Security Administrator Password: This password is used for access to the system's security configuration. Note that by default the administrator password above can also be used for security configuration.

System Password: This password is used for system upgrades using IP Office Manager and can also be used for connecting System Monitor.

5.If a license agreement is shown, read the license and then click Accept and OK.

6.Click on the System icon.

7.Enter the details that you want the system to use. For full details of the System options, see System Settings. At this stage, the key values are:



System Mode

For a normal system select IP Office Subscription.

If the system is going to be used as an expansion in a Server Edition network, select Server Edition Expansion - Subscription.

System Name

Used to help identify and access the system.

Retain Configuration

This option appears if this menu is rerun on an existing system. If selected, the system attempts to retain as much of the configuration as is compatible with the other selections made in this menu.


This sets a range of settings to match the telephony requirements of that selected country. It also sets the default language for the system and all users.

Default Extension Password

This password is used for the initial registration of IP extensions.

Subscription System Details: The following settings are shown if the System Mode is set to IP Office Subscription. Enter the details from the email provided after the System SD card was registered. See System Subscription.

System ID

This field shows the ID number of the System SD card installed in the system. Check that this matches the System ID shown in the subscription email.

Customer ID

Enter the customer ID provided in the subscription email.

License Server

Enter the address provided in the subscription email.

The following settings are used to configure the systems IP address settings:

Public LAN Interface

This option performs two roles:

a.It is used to display the IP address settings of each of the system's two LAN ports. LAN1 matches the port on the control unit labeled LAN, LAN2 matches the port labeled WAN. Check that these settings are as required.

b.The final selection is used to set which of the ports is connected to the customer network that should be used for external internet access via the customer firewall or similar. The Gateway address of that LAN is then added to the system's IP routes as the default IP route.

IP Address

Set the IP address of the system on the currently selected LAN interface.

IP Mask

Set the IP address mask of the system on the currently selected LAN interface.


Set the IP address of the external router.

The following settings are shown if the System Mode is set to Server Edition Expansion - Subscription.

Server Edition Primary

Enter the IP address of the primary server on the Server Edition Network to which the server is being added as an expansion system.

Server Edition Secondary

Enter the IP address of the secondary server on the Server Edition Network to which the server is being added as an expansion system.

WebSocket Password

Enter the password to be used for the connect to those other servers.

8.When the system settings are set as required, click Apply. The dashboard now contains a series of other icons for working through the initial configuration of the system.

9.The next icon to click is highlighted in red. After you complete each set of settings, the icon in the panel is replaced with a summary of the key settings and the next icon is highlighted. You can return to previous panels if you want to make further changes to their settings. For details of the individual panels see Dashboard Wizard Menus.

10.Once you have completed all the steps of the wizard, click the Save to IP Office link shown in the yellow bar at the top of the window.

11.The save configuration menu is displayed with a recommended save setting based on the changes you have made. For a new install this is likely to be a save using an immediate reboot of the new system. Accept the recommended setting and click OK.

12.After the reboot, continue the system configuration using the system's new IP address.



Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

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© 2022 AVAYA
Issue 38.h.-
Monday, August 15, 2022