Subscriptions are entitlements requested from an Avaya subscription server. They are per-month and per-user entitlements, purchased for a set period such as 6-months or 1-year.

Subscriptions can be divided into two main groups; user subscriptions and application subscriptions for selected applications. The user subscriptions are allocated through the individual user configurations.

Ordering Subscriptions

Subscription for an IP Office Subscription mode system are ordered from the Avaya Channel Marketplace, using the ID number of the system SD card installed in the system.

The card's ID number is printed on the card's label after PLDS ID, FK SN or FK depending on the age of the card. On newer cards is a 12-digit number. Older cards may have a 10-digit number. For IP Office Subscription mode, add an 11 prefix to the 10-digit number.

After ordering the subscriptions, details of the customer number and address of the subscription server are supplied in an email. Those details are required during the initial system configuration.

Subscription Operation

In order to use subscriptions, the system must have:

An internet connection.

An accurate SNTP source (the default used is

An IP route to the customer network's default gateway for external internet traffic.

The IP address of the customer network's DNS server.


During normal operation:

If connection to the subscription server is lost, the system continues running with the existing subscription entitlements it has received for 30-days.

If any subscriptions expire, there is no grace period. The feature or features associated with the expired subscriptions cease operation immediately.

oThe person responsible for ordering subscriptions must ensure that they are aware of subscription expiry dates. They must renew subscriptions in a timely manner, including time for renewal orders to be processed.

User Subscriptions

Each user on the system requires a subscription. All subscribed users are then able to use an the system's telephone extension (analog, digital or IP) and voicemail features.

The following user subscriptions can be ordered:

Telephony User

Telephony Plus User

UC User.

The subscriptions are applied to individual users through their User Profile setting. That then controls which other settings can also be selected for the user as shown below.

User Feature

Telephony User

Telephony Plus User

UC User

Avaya Workplace Client

Windows/macOS Client

Android/iOS Client

Standalone Mode

Shared Control Mode

Simultaneous Mode

one-X Portal

Telecommuter options

UMS Web Services

Mobility Features

TTS for Email Reading

Remote Worker

Web Collaboration

By default, users on a new or defaulted system are configured a Telephony User users.

Users without a subscription are shown as Non-licensed User and cannot use any system features.

If there are insufficient subscriptions for the number of users configured to a particular profile, some of those users will not receive any services. On suitable Avaya phones, they display as logged out and an attempt to log in displays a no license available warning.


Application Subscriptions

The following application subscriptions can be ordered for a IP Office Subscription system:

Receptionist Console
This subscription is used to enable the IP Office SoftConsole application to answer and redirect calls. The number of subscriptions allows the matching number of users to be configured as IP Office SoftConsole users. Those users still require a user subscriptions for their telephone connection (IP Office SoftConsole is not a softphone).

Historical Call Reporter
This subscription is used to enable the Historic Call Report menus (accessed through the user portal application). The number of subscriptions allows the matching number of users to be configured with access.

Avaya Call Reporter
This subscription enables support for the Avaya Call Reporter application, hosted on a separate server.

Avaya Contact Center Select
This subscription enables support the the Avaya Contact Center Select (ACCS) service hosted on a separate server.

Media Manager
This subscription enables support for the Media Manager service. This can either be locally hosted on an IP Office Application Server or provided centrally by the same cloud-based servers providing the system's subscriptions. In either case, a local Voicemail Pro service running on an IP Office Application Server is used to do the actual recording. The recordings are then collected by the Media Manager service for archiving. This option is not supported if using Voicemail Pro provided by an internal Unified Communications Module.

Third-Party CTI
This subscription enables support for CTI connections by third-party applications. This includes DevLink, DevLink3, 3rd-party TAPI and TAPI WAV.



Migrating an Existing System to Subscription Mode

The process for migrating an exists IP Office Essential Edition or IP Office Preferred Edition system to IP Office Subscription system is covered in Migrating to Subscription Mode. In that process, the assumed mapping of existing user profiles to their subscription equivalents is as follows:

Non-Subscription System

Subscription Mode System

Non-licensed User

Non-licensed User

Basic User

Telephony User

Mobile User

Office Worker

UC User

Power User