76. IP Office Technical Bulletin 115: R6.0 [PDF]
... 45 3.4 1000 User SCN .... 53 3.5 New Telephone Features .... 53 3.6 SIP Trunking Enhancements .... 54 3.7 ISDN Redirecting Number Enhancement .... 57 3.8 Send Calling Party Name T1 PRI DMS 100 .... 57 3.9 Mobility Callback .... 58 3.10 Persistent SMDR storage .... 58 3.11 IP Office Essential Edition Messaging – Direct Extension Dialing .... 59 3.12 Avaya IP Office Video Softphone .... 59 4 IP Office Preferred Edition (formerly VoiceMail Pro) .... 68 4.1 Exchange 2007 Integration Enhancements .... 68 4.2 House ...
77. Call Logging Applications [HTML]
... IP500 V2 IP Office Essential Edition: IP500 V2 Overview > IP Office Software Applications Call Logging Applications A wide range of 3rd -party applications exist to provide call logging and accounting for telephone systems. In addition, the IP Office provides an SMDR output. • SMDR Output The IP Office control unit can be configure to output SMDR records for each call to a specified IP address. ...
78. Advice of Charge [HTML]
... The system supports advice of charge (AOC) on outgoing calls to ISDN exchanges that provide AOC information. It supports AOC during a call (AOC-D ) and at the end of a call (AOC-E ) . This information is included in the SMDR output. AOC is only supported on outgoing ISDN exchange calls. It is not supported on incoming calls, reverse charge calls, QSIG and non-ISDN calls. Provision of AOC signalling will need to be requested from the ISDN service provider and a charge may ...
79. IP Office Technical Bulletin 24: R2.1 [PDF]
... retrieve and display a list of the system shortcodes. If the "Show Account Code" option is not enabled then the account code will appear as a series of asterisks on the user's handset and in PhoneManager. The outputs to other applications, such as CCC and SMDR, are not hidden. Redial and call histories do not remember the PIN associated with the original call. The user will be prompted to re-enter this if redialling a number. Off switch diverts will also fail if a PIN is required. Page 11 ...
80. us_techtip_no025.pdf [PDF]
... installation is complete click on Finish. 18. The program shortcuts for eConsole and eBLF will have been removed but the programs will not. Set these shortcuts up again and you will be able to run the eConsole and eBLF applications as before. Upgrade Installation Notes for SMDR The existing standalone SMDR application is not compatible with IP Office version 2.0 and from this release will no longer be available in its present format. CCC version 4 incorporated the SMDR output into its Delta Server and it is a version of this that will be used ...
81. us_techtip_no028.pdf [PDF]
... installation is complete click on Finish. 18. The program shortcuts for eConsole and eBLF will have been removed but the programs will not. Set these shortcuts up again and you will be able to run the eConsole and eBLF applications as before. Upgrade Installation Notes for SMDR The existing standalone SMDR application is not compatible with IP Office version 2.0 and from this release will no longer be available in its present format. CCC version 4 incorporated the SMDR output into its Delta Server and it is a version of this that will be used ...
82. Account codes [HTML]
... Manager will display a list of account codes from which the user can select the code required or will hide the account code list. In all the cases above, the account code entered is included with the call details in the IP Office's call record output. (SMDR) . ...
83. 080: PC and Operating System Requirements [HTML]
... Pentium4 2.8GHz. Not tested Athlon XP 3000+ All Athlon 64 chips. Windows XP Professional, 2000 Professional can be used but would typically support a maximum of 10 web clients. To support more than 10 clients a server with IIS will be required. CBC/SMDR 256MB RAM 10GB free disk space. IE5.5 or higher Pentium III 500MHz. Celeron3 800Mhz Athlon B 650MHz The Delta Server and CBC can be installed on either the same PC or on separate PC's. In both cases these are the minimum PC specifications. Client Applications ...
... in Voicemail show as lost calls in Lost Call CLI report. • Incorrect real-time status displayed when Agent is a member of multiple groups. COMPAS ID 115859 Issue 1 Page 1 / 4 Global IP Office Technical Bulletin Number 57 • Dialled number incorrect, within SMDR, when 9N shortcode is used. • Incorrect caller field values in SMDR. • Export to excel populates incorrect columns. • Delta Server grammatical error in email notification tab. • Missing Chinese and Korean installation translations. • Incorrect Russian translations. 3. Upgrade ...
85. Enabling historical call reporting [HTML]
... to be done by a system administrator. It configures the IP Office system to transfer call logs to the cloud based storage used by historic call reporting. The IP Office system needs to be a subscription mode system. The system needs to be configured to forward its SMDR records to the hosted storage. This is done by setting the System > SMDR > Output setting to Hosted Only. The individual user needs to be configured to use the user portal. Within the user's user portal settings, Enable Call Reporting needs to be selected ...
... v4.0.34 Wallboard Server v4.0.35 2. Resolved issues The following issues were resolved in this release of CCC v4.0: • Dutch translation fix for Agent Reports • License information in Delta Server may appear incorrect after IP Office reboot. • Account codes may not be contained in the SMDR output. • SMDR output may only contain 4 out of 5 digits for 5-digit extensions. • Incorrect states may be reported if a Callback Request is made via PC Wallboard. 3. Upgrade instructions To upgrade to this release it is not necessary to ...
87. IP Office Technical Bulletin 100 [PDF]
... against a single CQ issue. 3.1 Resolved Field Issues in IP Office CCC 5.0.61 software CQ Number Description of Issue CQ35530 Wrong Call Direction when extension connected to S08 module dials out CQ35688 CCC - Agent Activity Trace – call direction is not translated into Italian CQ39352 CCC - SMDR - called and dialed numbers incorrect when using Auto Record CQ39553 Calls Presented graph doesn't update when using a Blind Xfer from an Auto Attendant CQ39589 CCC - Delta Server stops processing messages CQ39650 PCA time does not get updated correctly if call was transferred to the HG CQ39662 ...
88. Action 'Reporting' Settings Tab [HTML]
... . Group Name Sets the label for reporting. Topic This field is not used. Annotation This field is not used. Consent Directive When selected, the value set in the adjacent drop-down is included in the call details used output by the IP Office system SMDR and other CTI interfaces. For details of the SMDR output, refer to the Administering Avaya IP Office™ Platform with Manager manual. ...
... ports) in the base control unit with no support for expansion modules. COMPAS ID 126066 Issue 2 Page 10 of 78 IP Office Technical Bulletin number 80 IP Office Standard Edition supports Embedded Voicemail, Phone Manager Lite/Pro/PC Softphone, SoftConsole, TAPI, SMDR, CBC, SIP Trunking and IP DECT by adding the optional licenses where relevant. IP Office Standard Edition does not support voice networking (H323, SCN or QSIG) or advanced applications (Voicemail Lite, Voicemail Pro, CCC, Conference Center, etc) ...
... and the second to carry out the required operation) . 3.0 Phone Manager Pro Version 1.3.14 • Correct Off Hook Station operation • When in Agent mode, the function keys operate correct Icon • An Alog extension set as Agent generates Invalid Account Code when dialling out 4.0 SMDR Version 1.0.6 • This new version of SMDR addresses an issue with shortcut locations. Page 4 of 6 Technical Bulletin No: 11 rd 23 April 2003 5.0 IP Office 1.3 (37) Upgrade Installation Notes If upgrading between software levels, for example from 1.1 to ...
... is complete click on Finish. 18. The program shortcuts for eConsole and eBLF will have been removed but the programs will not. Set these shortcuts up again and you will be able to run the eConsole and eBLF applications as before. 9.4 Upgrade Installation Notes for SMDR The existing standalone SMDR application is not compatible with IP Office version 2.0 and from this release will no longer be available in its present format. CCC version 4 incorporated the SMDR output into its Delta Server and it is a version of this that will be used ...
... is complete click on Finish. 18. The program shortcuts for eConsole and eBLF will have been removed but the programs will not. Set these shortcuts up again and you will be able to run the eConsole and eBLF applications as before. 9.4 Upgrade Installation Notes for SMDR The existing standalone SMDR application is not compatible with IP Office version 2.0 and from this release will no longer be available in its present format. CCC version 4 incorporated the SMDR output into its Delta Server and it is a version of this that will be used ...
93. IP Office Reporting [HTML]
... Platform with Manager . Detailed audit trail of all administrative changes, including security settings. Available as syslog events only. For Server Edition, all events are active and send via syslog to the Primary Server. Reports of all calls available as Station Message Detail Reporting (SMDR) message that can be sent to 3rd party call loggers. For information, see the SMDR section in Administering Avaya IP Office™ Platform with Manager . ...
... string verbroken' should be verloren' 19541 Callback Request from Voicemail to CCV displays incorrect Original Target 19497 When using Callback Request via PC Wallboard, incorrect states are reported 19498 Agent calls reporting as Callback Requests when they are not Callback Request's 19633 Account codes not shown in SMDR output 20840 Total number of licensed clients reverts to zero after switch is rebooted 20860 SMDR only logging 4 digits for 5-digit extensions 21198 CCV does not show calls waiting when VoiceMail Pro routes the call 21070 Dialled numbers greater then 10 digits are reported incorrectly in ...
95. IP Office Platform Guidelines Capacity [PDF]
... 1500 users: 1024 kbit/s 1500 – 3000 users: 2048 kbit/s SoftConsole 64 – 1024 kbit/s Bursty traffic, peaking after start-up. Higher figure for maximum 3000 user deployment. Between each SoftConsole application and the IP Office server. SMDR 1 kbit per call report (or Average SMDR message size for typical call pattern 7.2 kbit/s @ 7,200 BHCC) RSS to co-located 64 – 1024 kbit/s per TCP Between remote client and col-located server when a server Tunnel remote ...
96. IP Office Technical Bulletin 099 [PDF]
... the Fwd on B destination is not available. CQ61569 Audio and contrast settings are changed when using Follow Me Here CQ61626 412 System restart - third buffer pool empty CQ62519 When a transferred call is received sometimes the name of who transferred the call is not shown. CQ62897 SMDRs when transferring using PM drag & Drop or Blind Transfer do not mention calling extension CQ63966 When the IPO synchronizes with the LDAP Server it looses memory. Eventually the IPO may restart CQ64052 IP500 continual system restart when commiting config with number of SIP URI entries CQ64113 Visual ...
... certain scenario 23565 System prompted user with "No New Messages" when there was a new message IP Office CCC V4.0 CQ Number Description of Issue 21808 Phone Manager – Busy NA & Busy Wrap not displayed in CCV 21070 Dialled numbers greater then 10 digits report incorrectly in SMDR COMPAS ID 114449 Issue 1 page 3 of 11 Targeted at resolution in the November 2005 V3.0 patch releases IP Office Core Software CQ Number Description of Issue 18517 User Shortcode gets over-ridden by System Shortcode 21019 Pickup an external forwarded Hunt Group call drops the inbound ...
98. System Alarm Output [HTML]
... Alarm Output You can configure the IP Office system to generate a system alarm for any call that uses a Dial Emergency short code. In addition to reporting connected calls, the alarms also report emergency call attempts that fail for reasons such as no available trunks. Unlike SMDR call records which the IP Office system generates at the end of a call, the IP Office generates emergency call system alarms immediately a call matches a Dial Emergency short code. This is important, as the PSAP emergency operator can stay on the line until the ...
99. System Alarm Output [HTML]
... Alarm Output You can configure the IP Office system to generate a system alarm for any call that uses a Dial Emergency short code. In addition to reporting connected calls, the alarms also report emergency call attempts that fail for reasons such as no available trunks. Unlike SMDR call records which the IP Office system generates at the end of a call, the IP Office generates emergency call system alarms immediately a call matches a Dial Emergency short code. This is important, as the PSAP emergency operator can stay on the line until the ...
100. Data Privacy [HTML]
... ) have highlighted the need to keep personal data – that is, information that can be traced back to an individual – under a high degree of control. IP Office can under certain conditions process and save personal data. Some examples are: Call Detail Records (SMDR) may contain an individual's personal telephone number Call Recordings might contain personal information spoken by a caller Responsibility to keep such data protected is ultimately the responsibility of the Data Controller' For IP Office the Data Controller typically would be the company using the system. that is ...
