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Using one-X Portal

> Configuration

Configuring Hunt Group Queues

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You can use the Queues and Agent Control gadget to view details of the calls queued waiting to be answered by different hunt groups, see Viewing Hunt Group Queues. In order to use the Queues and Agent  Control gadget, you need to select which hunt groups to monitor.

Note that only hunt groups that have queuing enabled on the telephone system can be monitored.

queues configuration

To view the configured hunt groups for monitoring:

1.On the Configure tab select Hunt Groups.

The currently configured hunt groups for monitoring are shown in the Queues Configuration section.

The alarm thresholds for each hunt group are also listed.

To add a hunt group to monitor:

You can add up to 5 hunt groups to be monitored.

1.On the Configure tab, select Hunt Groups.

2.Click the Add button.

3.In the Add Queue panel select the required hunt group. You can use the search box to search for a particular named hunt group.

4.Set the alarms thresholds for the hunt group.

Number of Calls in Queue
This alarms triggers when exceeded by the number of calls queued waiting to be answered by the hunt group. When triggered, the icons for the extra queued change from green to red. and the number of waiting calls also changes to red.

Longest Waiting Time
This alarm triggers when exceeded by the time of the longest waiting call in the hunt groups queue. When triggered, the longest waiting time shown for the queue changes to red.

5.Click OK.

To edit a monitored hunt groups alarm settings:

1.On the Configure tab, select Hunt Groups.

2.Click on the queues configuration edit icon icon next to the hunt group that you want to edit.

3.Adjust the alarms as required.

4.Click OK.

To remove a monitored hunt group:

1.On the Configure tab, select Hunt Groups.

2.Click on the queues configuration delete icon icon next to the hunt group that you want to remove.

3.Click OK.

 

 

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Issue 18.a.-
Wednesday, January 4, 2023