You can place a call on hold and later retrieve the call placed on hold. When a call is placed on hold the system plays music on hold or regular hold reminder tunes to the caller.
•Held callers hear music on hold if available. The music heard depends on the phone system's configuration. If no hold music is configured, the caller will hear a double beep tone every 4 seconds.
•The Hold Timeout for all held calls is set by the system administrator. By default it is 15 seconds but it can be changed or switched off. The returning held call ignores any forwarding or do not disturb settings. You cannot drop a hold reminder.
•If the system administrator has configured you for Busy on Held, while you have any held calls, the phone system will treat you as being busy to further incoming calls.
To place a call on hold:
1.In the call details screen, click 
. The held calls returns to being shown at the bottom on the plug-in display.
To unhold or retrieve a call:
1.To retrieve a call that you placed on hold, click 
Retrieve.