Muting a call

You can mute your speech connection to a call. Whilst a call is muted, you can hear the caller but they cannot hear you.

•Phone Mute Controls
The mute/unmute control on the one-X Portal and those on your phone operate separately. Therefore, when muting/unmuting calls, you should choose to use either your phone or one-X Portal. Using both will lead to confusion.

•Parked calls
Retrieving a parked call cancels any muting that you may have applied to that call using the one-X Portal before parking the call.

•Held calls
If you mute a call using the one-X Portal and then put it on hold, that muting is canceled when you unhold the call. However, if you mute a call using the one-X Portal and the other party then holds the call, the muting is not canceled when the call is taken off hold.

•Conference Calls
If you are the conference host, you may be able to mute other parties in the conference. See Muting Conference Parties.

•Mute/unmute is currently not supported for calls using an Avaya IX Workplace. Use the mute/unmute controls within the client itself.

To mute a call:

•In the Calls gadget click Mute.

To unmute a call:

•In the Calls gadget, click Unmute.