Using one-X Portal
one-X Portal
How Do I...
Application Requirements
Logging In
Hot Desking
Telecommuting
Logging Out
The Main Page
The Title Bar/Presence Icons
Telephone Presence Icons
IM Presence Icons
Viewing Other User's Presence
Phone Notes
Incoming Calls
Outgoing Calls
Call Gadget Buttons
Call Log/History Entries
Personal Directory
Number of Calls
Simultaneous Phones
Terminal Services
Changing the Layout
Selecting a Skin
Changing the Column Widths
Minimizing Gadgets
Maximizing a gadget
Resizing a Gadget
Moving Gadgets
Default Layout
Adding a custom tab
Deleting a custom tab
Add External gadgets
Making and Answering Calls
Call Details
Call Buttons
Call Icons
Making a Call
Making a Call from the Calls Gadget
Making a Call using the Dial Pad
Making a Call from the Directory
Making a Call from the Conversation History
Making a Call from Voicemail
Arranging a Ringback
Answering a Call
Redirect an Incoming Call
Pickup a Call
Unanswered Calls
Ending a Call
Muting a call
Holding Calls
Holding a Call
Retrieving a Held Call
Ending a Held Call
Switching Between Calls
Recording a Call
Transferring Calls
Transferring Current Calls Together
Making an Unsupervised Transfer
Making a Supervised Transfer
Transfering Calls Using the Directory
Parking Calls
Configuring Your Park Slots
Parking a Call
Unparking a Call
Dialing Additional Digits
Do Not Disturb
Do Not Disturb Exceptions
Adding an Account Code
Viewing Hunt Group Queues
Controlling Your Group Status
Twinned Call Control
Conference Calls
Conference Types
The Conference Host
Search a Conference
Conference Call Controls
Adding Another Party to a Conference
Muting Conference Parties
Dropping Participants From a Conference
Parking a Conference Call
Holding a Conference
Ad Hoc Conferences
Starting an Ad Hoc Conference
Turning Held Calls into an Ad Hoc Conference
Meet Me Conferences
Joining Your Own Meet Me Conference
Joining Other Meet Me Conferences
Conference Speaker Recognition
Adding a Contact to Your Meet Me Conference
Start a Group Conference
Configuring Your Conference Bridge Details
Locking a Meet Me conference
Conference Scheduling
Viewing Your Conference Calendar
Adding a New Conference
Editing a Conference
Scheduling a New Conference
Viewing Your Meetings
Sorting the Conferences
Showing/Hiding Previous Conferences
Searching the Conferences
Joining a Conference
Starting Your Own Conferences
Editing Conference Details
Deleting Scheduled Conferences
Conference Notifications
Accepting Email Meeting Notifications
Extending Your Conference
Conference Reports
Conversation History
Using the Conversation History
Making a Call from the Conversation History
Adding a Caller to Your Directory
Searching for IM conversation
Directories
Viewing the Directories
Directory Icons
Searching the Directories
Listing Hunt Group Members
Making a Call
Transferring a Call
Adding a new Personal directory contact
Adding a Contact from the System Directory
Adding a Caller from the Conversation History
Adding a Voicemail Caller to the Directory
Editing a Personal Contact
Deleting a Personal Directory Contact
Adding A Personal Contacts Group
Outlook group
Exporting/Importing Personal directory
Emailing a Contact
Instant Messaging a Contact
Adding a contact to Meet Me conference bridge
Profiles
The Detected Profile
Selecting Your Profile
Editing a Profile
Adding a Profile
Profile Settings
Call Pickup
Mobility - Use Default Deskphone
Mobility - Forward
Mobility - Mobile Twinning
Mobility - Telecommuter Mode
Voicemail
Voicemail
Group Messages
Checking Voicemail Messages
Call Someone Who Left a Message
Switching Between Phone and PC Playback
Adding a Caller to Your Personal Directory
Changing Your Voicemail Code
Recording Voicemail Greetings
Select Your Voicemail Greeting
Voicemail screening
Instant Messaging
Logging in using external clients
Instant Messaging Other Users
Instant Message Everyone
Start a Call from IM
Searching Your IM Conversations
IM Notifications
Configuring your notifications
Advertise your call status
Advertise your calendar status
Enabling Desktop Notifications
Enabling notifications in Google Chrome
Enabling notifications in Firefox
Enabling notifications in Explorer
mybuddy
Accessing mybuddy
mybuddy Commands
Notifications
Storing Numbers
Configuration
Keyboard Shortcuts
Park Slots
Sound Configuration
Proxy Server Exceptions
Configuring Hunt Group Queues
Do Not Disturb Exceptions
The World Clock Gadget
Language support
Changing Your Conference Bridge Numbers
Changing Your Password
Changing Your Voicemail Code
Uploading an Avatar image
one-X Call Assistant
one-X Call Assistant System Requirements
Hardware Requirements
Software Requirements
Language support
Terminal Services
Installing one-X Call Assistant
Starting one-X Call Assistant
Starting one-X Portal
one-X Call Assistant icons
one-X Call Assistant Messages
Voicemail Messages
Missed Calls
Changing your password
Help menu
New version available notification
Call Handling
Making a Call
Answering a Call
Holding a Call
Ending a Call
Conferencing Calls
Transfer a Call
Call Log
Displaying Your Call Log
Make a Call from Your Call Log
Clear Your Call Log
Settings
Connection
Hot Keys
Screen Popping
Logging
Dialing Rules
Announcements settings
Announcements selection
Microsoft Outlook Plug-In
Installation
Hardware Requirements
Software Requirements
Microsoft Outlook versions
Installing Avaya IP Office Plug-in
Logging In
Avaya IP Office Plug-in Display
Quick Overview
Hide the Plug-In
Logging out
Call functions
Making Calls
Typing a name or number
Using the dial pad
Adding an account code and a subject
Using click to dial
Answering a call
Placing a call on mute
Holding or unholding a call
Transferring a call using Avaya IP Office Plug-in
Making a supervised transfer
Making an unsupervised transfer
Ending a call
Conference Calls
Ad hoc conference call
Meet Me conference call
Adding Another Conference Party
Scheduled Conferences
View the Conferences in Detail
Scheduling a New Conference
Scheduling from Outlook
Joining a Scheduled Conference
Editing a Conference
Deleting a Conference
Accepting Meeting Invites
Directories
Viewing Directories
Directory Icons
Searching Directories
Making a Call from the Directory
Editing Contact Details
Instant Messaging a Contact
Emailing a contact
Viewing Recent communications
Adding a new Personal directory contact
Adding a Contact from the System Directory
Adding a Caller from the Call Log
Adding a Voicemail Caller to the Directory
Editing a Personal Contact
Deleting a Personal Directory Contact
Adding a Personal Contacts Group
Importing Outlook contacts
Outlook group in Avaya IP Office Plug-in
Additional features
Click to dial
Enabling Smart tags
Phone number formats
Avatar
Call Log
Voicemail options
Sending an instant message
Sending an instant message to a contact
Sending an instant message to all system contacts
Using mybuddy
Language support
Terminal Services
Encrypted communications
Presence information
Setting a status message
Profiles
The Detected Profile
Selecting Your Profile
Editing a Profile
Adding a Profile
Call Pickup Settings
Mobility Settings
Voicemail Settings
Configuration
Connection Settings
User Settings
Logging Settings
Dialing Rules Settings
Changing Your Password
Troubleshooting
Outlook Plugin Disabled
Glossary
Ad hoc conference
Appearance Buttons
Auto Hold
Busy
Conference Manager
Do Not Disturb
Forward on No Answer
Forward on Busy
Forward To
Hot Desk
Hunt Group
IP Office
Log In/Log Out
Meet Me conference
Park
Primary Phone
Scheduled Conference
System Administrator
Small Community Network
Supervised Transfer
Unsupervised Transfer
XMPP
Document History