Application Requirements

one-X Portal is a licensed through licenses entered by your system administrator into the IP Office system. They also configure which IP Office users are allowed to use one-X Portal. If you are licensed to use one-X Portal, you need the following to log in:

•Computer
You need a computer with a network connection to the one-X Portal server.

•Web Browser
one-X Portal is tested using the following web browsers:

•Windows: Chrome, Edge, and Firefox.

•macOS: Chrome and Safari.

•The web browser should be Javascript enabled.

•If you want sounds to be used, for example ringing for a call waiting, or voicemail playback through the computer, a media player such as Windows Media Player or Quick Time must be installed.

•To playback on PC, you may need to accept the security certificate being used by the voicemail server. Enter https://<voicemail_server_address>:5443/ in your browser and accept the certificate exception.  

•The Remember me on this computer option shown in the login menu requires the browser to allow cookies.

•IP Office Extension
one-X Portal can be used with most phones supported by the IP Office telephone system. That includes softphone clients such as Avaya IX Workplace.

•User name
Your need your IP Office user name as set by the system administrator. Note that this is not necessarily the same as the name shown on your phone's display.

•Password
Your IP Office user password. Note that this can be different from your telephone login code if you also have one of those.

•IP Address
You need the address of the one-X Portal server.

Languages Supported

one-X Portal supports the languages shown below. You can select the language you want to use while logging in. The language that you set is applicable only to the one-X Portal. This setting does not affect the language of other websites that you access using the browser.

Non-one-X Portal Users

Basic users, that is those who are not configured as one-X Portal users, can still use the Change Password link on the one-X Portal login page in order to change their user password.