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Using one-X Portal

> Instant Messaging

Searching Your IM Conversations

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You can search instant message conversations that you have had with other contacts.

To search your instant message conversations:

1.In the logsHead Conversation History gadget on the Main tab, select the IM tab.
instant_message_search

2.Enter the criteria on which you want to search. Each field is optional.

Field

Description

Participant

Type the name of the other contact in the conversation.

Keywords

Type the keywords in the IM conversation.

Start

Select the date from which the conversations need to be listed. If you do not select a date, the system displays from the earliest conversation that the system has retained.

End

Select the date until which the conversations need to be listed. If you do not select a date, the system displays until the latest conversation.

3.Click Search. The system displays the list of all conversations based on your search. If no results are found, click on Back to change your search criteria.

4.Click on the conversation that you want to open. The system opens the conversation.

 

 

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Issue 18.a.-
Wednesday, January 4, 2023