You can send an IM to any contact using Avaya IP Office Plug-in. If you receive an new IM when you are conversing with a contact. The system flashes the name of the new contact in the IM contacts list.
To send an instant message:
1. Click the Contacts tab. The system displays a list of all the contacts.
2. Hover the mouse over the contact.
3. Click IM. The system displays a conversation window.
4. Type the message in the message box.
5. Press Enter key to send an IM.