There are several methods by which the system can be upgraded to a new release of IP Office core software.

icon_warning WARNINGS

! Warning: Upgrade License Requirements
On a new system, when the first call is made, the software level being run is written into the control unit's permanent memory. Any subsequent upgrade to a higher release requires the addition of a Basic Edition Upgrade license for the target release. Systems upgraded without that license display "No license available" on some phones and will not allow any telephony functions.

! WARNING: Upgrading pre-Release 9.1 Systems:
Existing systems running a release lower than 8.1(65) must first upgrade to IP Office Release 8.1(65) (or higher 8.1) or any IP Office Release 9.0 before being upgraded to IP Office Release 9.1 or higher. For the lower releases, intermediate upgrade license are not required if the system is being further upgraded.

! WARNING: Upgrading pre-Release 10.0 Systems:
IP Office Release 10 and higher does not support ADI licensing To upgrade a system that is using ADI licenses, those licenses must first be migrated to PLDS (unless the system is converted to an IP Office Subscription mode system in which case all existing licenses are lost).

License migration is done by obtaining a license migration file using IP Office Manager (Tools | License Migration) and then submitting that file to Avaya. Note that this process also migrates any virtual licenses entitlements the system has to equivalent PLDS licenses but now associated with the feature key. Only upgrade the system once the replacement PLDS license file for the system has been obtained. Note that following license migration, Avaya will delete all records of any ADI license entitlements it holds for that feature key.

Check IP Office Technical Bulletins
Check the latest IP Office Technical Bulletin for the IP Office software release before proceeding any further. It may contain information relating to changes that occurred after this document was completed. Bulletins are available from

! IP Office Web Manager
The addition of IP Office Web Manager requires changes to the security settings of systems. For new systems those changes are made automatically. However, for system being upgraded, the changes can only be made if the system's security settings are defaulted. See Enabling IP Office Web Manager for additional steps that should be performed before upgrading to IP Office Release 8.0 or higher.

Other IP Office Applications
Upgrading the core software of the IP Office control unit will require upgrades to associated software. The levels of application software supported with the IP Office core are detailed in the IP Office Technical bulletin for the release.

DS16B/DS30B Upgrade Behavior:
For DS16B/DS30B modules the process of loading the appropriate firmware for the selected mode or upgrading takes up to 10 minutes during which time the module is not available.

DS16B2/DS30B2 Upgrade Behavior:
The behavior of DS16/30B2 during firmware upgrade or switching modes differs from other external expansion units:

During the firmware upgrade, the unit remains operational and can make and receive calls.

Once the upgrade is completed (approximately 9 minutes) the unit reboots and takes about 45 seconds to return to normal operation.

! Warning: IP Office Manager Version
These processes use files provided by the installed version of IP Office Manager being used. You must ensure that the version of IP Office Manager used matches the version of software required.

Admin Lite Not Supported
Note that the IP Office Manager installed using the AdminLite installer is not the full version. It runs in English only and does not include the files needed for actions such as system upgrades, SD card recreation, etc. To fully support systems, ensure that you install the full IP Office Administration suite installer (approximately 1.52GB compared to the 230MB AdminLite installer).

Process Options

Upgrade Using the Upgrade Wizard

Locally Upgrade the SD System Card Using Manager

Upgrading Using an Optional SD Card

Upgrading Using IP Office Web Manager