The following process can be used if you have physical access to the IP Office 500 V2/V2A control unit. This method can be used with a timed reboot, allowing the card upgrade to be done during normal operation hours followed by a reboot outside of normal operation hours.
If the card is being used for Embedded Voicemail, that service is not available while the card is shutdown. Licensed features will continue running for up to 2 hours whilst the card is shutdown.
•! WARNING: You must read and understand all upgrade pre-requisites before upgrading any system.
1.Shutdown the System SD memory card and remove it from the control unit.
2.Follow the process for recreating the SD card. This process will overwrite the software files on the card with the files available to IP Office Manager. This process takes approximately 20 minutes.
•The process does not affect any current configuration file, Embedded Voicemail announcements and messages, or temporary SMDR data files.
•The process deletes any current PLDS license file. The file needs to be restored after the SD card is recreated.
3.When the recreate process has completed, reinsert the card into the control unit's System SD card slot.
4.Using IP Office Manager select File | Advanced | Reboot.
5.In the Select IP Office menu, select the IP Office 500 V2/V2A control unit and click OK.
6.Select the type of reboot that you want performed and click OK.
7.When the system is rebooted, as it restarts it will load the software files in the primary folder of the System SD card.