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IP Office Basic Edition - Phone Based Admin

> Ring Settings

Transfer Return Extension

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This option is new for IP Office Basic Edition 6.1 and higher+. This settings can be used to change the destination for an extension's transfer return calls.

The existing extension setting Transfer Return Rings sets whether and when calls transferred by an extension return to it. The Transfer Return Extension setting allows such calls to be redirected.

Note that if a door phone or paging extension is selected, the call will continue ringing at the transfer destination rather than returning.

When a call is routed to an extension by transfer return, it alerts with the Transfer Return ringing pattern. The display indicates both the transferred caller's details and the original transfer destination.

If a phantom extension, door extension or paging extension is set as the transfer return destination, transferred calls will not follow transfer return and instead will continue ringing at the transfer destination.

Calls transferred by an auto attendant are not subject to transfer return.

When the transfer return extension has no available intercom buttons, the call will continue to alert at the original transfer destination until the transfer return extension becomes available at which time the transfer return will occur. This also applies for a busy analog extension or an extension in programming mode.

When an external call follows transfer return and there is a line appearance for the call, it alerts on the line appearance. If there is no line appearance the call shall alert on an intercom button.

When an internal call follows transfer return, it alerts on an intercom button.

If a call is transferred to an extension which is the transfer return destination for the transferring extension, the call remains ringing at the transfer destination.

Transfer return calls ignore Do Not Disturb, call forwarding, call coverage and coverage to voicemail.

Transfer return calls that are answered at the return extension are not logged even if the Called ID log answered calls is set to Active.

 

1408/1416/9504/9508 Phone

1.At either of the first two extensions on the system, press Admin.

To do the above during a call, you may need to press the key phone PHONE button to display the Admin soft key option. If you access phone administration during a call, only the key speaker SPEAKER, key mute MUTE and key headset HEADSET buttons still affect the connected call.

2.Use the up arrow up or down down arrow arrow buttons to scroll the display to System Administration. When highlighted, press Select.

3.Use the up arrow up or down down arrow arrow buttons to scroll the display to Extensions. When highlighted, press Select.

4.Use the up arrow up or down down arrow arrow buttons to scroll the display to Transfer Return Ext. When highlighted, press Select.

5.At the Extension: prompt enter the extension you want to edit.

6.The current setting is displayed.

7.Enter the target extension number for transfer returns of calls transferred by the extension. The default is the same extension.

8.Use the up arrow up or down down arrow arrow buttons to select another extension to adjust if required.

Exit programming by pressing key phone PHONE. Alternatively use the Back button to move to another menu.

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.At either of the first two extensions on the system, press feature small Feature **config (ie. Feature **266344).

If the system has a system password set, it is requested. Enter the password.

2.The phone displays System Admin.

3.Dial #306. The phone displays Transfer Return Ext.

4.At the Extension: prompt, enter the number of the extension to be programmed.

5.Enter the target extension number for transfer returns of calls transferred by the extension. The default is the same extension.

Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.

6.Press the Next Item or Previous Item button for the next or previous extension respectively.

To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

 

ETR 18D/ETR 34D Phone

1.At either or the first two extensions on the system, press Feature 0 0 followed by two presses of the first intercom or call appearance button.

2.System Administration: is shown on the display.

3.Dial #306. The phone displays Transfer Return Ext.

4.At the Extension: prompt, enter the number of the extension to be programmed.

5.Enter the target extension number for transfer returns of calls transferred by the extension. The default is the same extension.

Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.

6.Press the Next Item or Previous Item button for the next or previous extension respectively.

Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 7.a.–
Tuesday, July 21, 2020