This menu is accessed by clicking on View Details in the Phone User List. If shows specific settings for an individual telephone user.

web user view details

Phone User

The following settings are shown in this panel:

Name: Default = Blank.
Use this field to enter the extension user's full name. The recommended format is <first name><space><last name>. When set, the Name is used for display by phones during calls and within these menus, otherwise ExtnXXX is shown. Only alphanumeric characters and spaces are supported in this field. Do not use punctuation characters such as #, ?, /, -, _ , ^, > and ,. The entry in this field should not start with a space or number. The name is also used by the auto attendant Dial by Name function.

Extension: Information field, not editable.
This is the extension number of the user.

Email: Default = Blank.
When the user has a new message they can be emailed with an alert or a copy of the message. This is called voicemail email. Use this field to enter their email address in the format name@domain. This option requires the system to have been configured with SMTP server settings.

Calling Line Identity: Default = Blank.
This setting in only available on PBX mode systems. Where supported by the line provider, the value is sent on outgoing calls. This setting is not used with analog or SIP trunks.

Changing the calling party number may not be supported by the line provider or may be an additional chargeable service. It will also be subject to restrictions on what numbers can be used. It is normally a requirement that the calling party number used must be a valid number for return calls to the same trunk. Use of an invalid number may cause the call to be dropped or the number to be replaced by a default value.

Call Forwarding: Default = No.
If selected, the user is able to forward calls to external numbers.

Give System Access: Default = No.
This setting can only be changed when logged in using the BusinessPartner account. It is greyed out for other accounts.

If changed to Yes, a Basic Edition Web Manager service user account for the user is automatically created in the Service Users menu. The name used for the user's account is ExtnXX where XX is the extension number and the default password is password. These can be changed through the Service Users menu if necessary.

If the control is already set to Yes, it indicated that a service user account for Basic Edition Web Manager and associated with the extension already exists.

Changing the setting to No will delete the associated service user account.


The following settings are shown in this panel:

Automatic VMS Cover: Default = Assigned.
If Assigned, voicemail is used to answer calls to the user that have rung for the VMS Cover Ring time. This setting is ignored for any extension configured as a loudspeaker paging extension.

Voicemail Code: Default = Blank. Range = Blank or 1 to 15 digits.
This code is used to control access to the user's mailbox to collect messages. The mailbox user can change the code themselves after they enter their mailbox.

Send to Email: Default = Off.
This setting is used if an email address for the user has been set above and the system is configured with voicemail email operation.  It sets whether the user receives an email when they have a new voicemail message.

Switches off the use of email for new message alerts.

Send an email to the user's email address with the voicemail message attached. The method leaves the original message in the user's voicemail mailbox.

Send an email to the user's email address with the voicemail message attached. This method deletes the original message from the user's voicemail mailbox

Send an email alert about the new message but do not attach the message to the email.


The following settings are shown in this panel:

List in Directory: Default = Off
If selected, the user is included in the directory of users displayed on phones.

Calls Barred: Default = Off.
If selected, the extension user cannot make any outgoing external calls except to numbers in the Emergency Numbers List and any Allowed Lists of which they are a member.

The language entered here will affect the language of prompts displayed on the user's extension and the prompts played to the user when they access their voicemail mailbox. Possible languages are:

Arabic, Cantonese, Danish, Dutch, English (UK), English (US), Finnish, French, French (Canada), German, Italian, Korean, Mandarin, Norwegian, Polish, Portuguese, Portuguese (Brazil), Russian, Spanish, Spanish (Argentina), Spanish (Latin), Spanish (Mexico), Swedish, Turkish.