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Night Service

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Night service can be used to redirect incoming calls outside normal business hours. When night service is enabled:

When the system is put into night service, the Coverage Destinations of all trunks and trunk channels are overridden. Instead all calls to which the Coverage Destination would have been applied are present to the users in the night service group. The only exception are calls routed to specific destinations by DID call mapping or Call-by-Call settings.

The group is a Ring All groups, that is a call to the group will alert all the available group members (those not already on a call) until the call is answered.

Any ring delays on trunks are ignored. Instead calls redirected to the Night Service Group members alert immediately.

If a system password is set, users in the Night Service Group need to enter that number when dialing external calls. The only exception is if dialing numbers in the Emergency Numbers list and marked system speed dials. No additional outgoing call restrictions are applied to any users not in the Night Service Group.

The auto attendant coverage options for lines change to their night service settings. This may alter whether auto attendant coverage is used for the line or not and the delay applied before coverage is applied.

Those auto attendants with their own Night Service setting enabled, switch to using their out of hours settings regardless of their own time settings.

How is Night Service Controlled

The phone connected to the first extension on the system (the top-left most port on the system's control unit) is given a Night Service button. The extensionuser can then use that button to manually put the system into night service when required.

Configuring Night Service

1.The following steps are necessary to use night service:

a.Add a Night Service Button.

b.Add Users to the Night Service Group.

2.The following step is optional but recommended when using night service:

a.Set a System Password.

3.The following steps can also be used with night service:

a.Adjusting trunk auto attendant coverage.

b.Overriding auto attendant time settings.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 05.a.–
Thursday, July 23, 2020