Setting a Trunk's Coverage Destinations

In addition to alerting on a kine appearance button associated with the trunk or trunk channels line number, a coverage destination can be assigned to the trunk or trunk channel.

	•None If set to None, incoming calls will only alert on user extensions with line appearance buttons that match the line's Appearance ID.
	•Extension Route incoming calls to a particular extension.
	•Phantom Extension A phantom extension can be selected as the destination for calls.
	•Hunt Group Incoming calls can be routed to one of the 6 rotary hunt groups.
	•Calling Group For systems with their Mode set to PBX, incoming calls can be routed to one of these 4 ring all groups.
	•Operator Group For systems with their Mode set to PBX, incoming calls are routed to the Operator Group.
	•Voicemail Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the mailbox number and passcode.

Setting a Trunk's Coverage Destinations

1.Click on System in the menu bar and then click on Trunks.

•Analog Trunks
Click on System in the menu bar and then click on Trunks. Select the trunk and click on View Details. The Coverage Destination is shown in the Analog Trunk Setup panel.
web trunk analog setup

•SIP Trunks
Click on System in the menu bar and then click on SIP Trunks. Select the trunk and click on Details. Select the channel and click the edit icon in the Channel Setup panel.
web sip channel

•Other Trunks Types
Click on System in the menu bar and then click on Trunks. Select the trunk and then click on the edit icon in the Channel Setup box on the right.
web trunk channel setup

2.Click on Coverage Destination and select the required destination. The options available will depend on the trunk type and the operating mode of the system.

	•None If set to None, incoming calls will only alert on user extensions with line appearance buttons that match the line's Appearance ID.
	•Extension Route incoming calls to a particular extension.
	•Phantom Extension A phantom extension can be selected as the destination for calls.
	•Hunt Group Incoming calls can be routed to one of the 6 rotary hunt groups.
	•Calling Group For systems with their Mode set to PBX, incoming calls can be routed to one of these 4 ring all groups.
	•Operator Group For systems with their Mode set to PBX, incoming calls are routed to the Operator Group.
	•Voicemail Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the mailbox number and passcode.

3.Click Save.