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IP Office Basic Edition - Web Manager R11.1

> Incoming Call Routing

Setting a Trunk's Coverage Destinations

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In addition to alerting on a kine appearance button associated with the trunk or trunk channels line number, a coverage destination can be assigned to the trunk or trunk channel.


None
If set to None, incoming calls will only alert on user extensions with line appearance buttons that match the line's Appearance ID.


Extension
Route incoming calls to a particular extension.


Phantom Extension
A phantom extension can be selected as the destination for calls.


Hunt Group
Incoming calls can be routed to one of the 6 rotary hunt groups.


Calling Group
For systems with their Mode set to PBX, incoming calls can be routed to one of these 4 ring all groups.


Operator Group
For systems with their Mode set to PBX, incoming calls are routed to the Operator Group.


Voicemail
Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the mailbox number and passcode.

 

Setting a Trunk's Coverage Destinations

1.Click on System in the menu bar and then click on Trunks.

Analog Trunks
Click on System in the menu bar and then click on Trunks. Select the trunk and click on View Details. The Coverage Destination is shown in the Analog Trunk Setup panel.
web trunk analog setup

SIP Trunks
Click on System in the menu bar and then click on SIP Trunks. Select the trunk and click on Details. Select the channel and click the web edit icon edit icon in the Channel Setup panel.
web sip channel

Other Trunks Types
Click on System in the menu bar and then click on Trunks. Select the trunk and then click on the web edit icon edit icon in the Channel Setup box on the right.
web trunk channel setup

2.Click on Coverage Destination and select the required destination. The options available will depend on the trunk type and the operating mode of the system.


None
If set to None, incoming calls will only alert on user extensions with line appearance buttons that match the line's Appearance ID.


Extension
Route incoming calls to a particular extension.


Phantom Extension
A phantom extension can be selected as the destination for calls.


Hunt Group
Incoming calls can be routed to one of the 6 rotary hunt groups.


Calling Group
For systems with their Mode set to PBX, incoming calls can be routed to one of these 4 ring all groups.


Operator Group
For systems with their Mode set to PBX, incoming calls are routed to the Operator Group.


Voicemail
Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the mailbox number and passcode.

3.Click Save.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 05.a.–
Thursday, July 23, 2020