Please enable JavaScript to view this site.

IP Office Basic Edition - Web Manager R11.1

> Voicemail Configuration

Setting the Voicemail Answer Delay

Scroll Prev Up Next More

The delay before voicemail answers any unanswered call alerting the user can be adjusted. The normal default is approximately 15 seconds. Setting a delay does not enable or disable the use of voicemail, that is done using the Automatic VMS Cover setting.

Changing a User's Mailbox Answer Delay

1.Click on User in the menu bar.

2.Scroll the list of users to the required user and click on View Details.

3.Click Advanced.

4.In the Advanced Parameters panel, use the VMS Cover Ring setting to adjust the delay before unanswered calls are answered by voicemail.

VMS Cover Ring: Default = 3 (15 seconds). Range = 0 to 9.
For a user with Automatic VMS Cover enabled, this value sets how long a call alerts the user's extension before it is redirected to voicemail.

The option 0 for immediate voicemail is available. 0 is the only value usable for phantom extensions. If selected it has the following effects.

For a call that would have otherwise have alerted at the extension, the call now goes immediately to voicemail.

If the extension has call forwarding set, the forwarded call will continue ringing at the forwarding target rather than going to voicemail.

If the extension is the target for another extension's call forwarding, the call will go immediately to the forwarding extension's voicemail.

5.Click Save.

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 05.a.–
Thursday, July 23, 2020