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IP Office Basic Edition - Web Manager R11.1

Incoming calls that include DID digits are routed to a destination on the system by checking for a match in the trunks DID mapping table. This call routing overrides the Coverage Destination settings of the trunk channel on which the call was received. In addition, calls routed by DID mapping are not affected by the phone system being put into night service.

In addition to alerting on a kine appearance button associated with the trunk or trunk channels line number, a coverage destination can be assigned to the trunk or trunk channel.


Extension
Route incoming calls to a particular extension.


Phantom Extension
A phantom extension can be selected as the destination for calls.


Hunt Group
Incoming calls can be routed to one of the 6 rotary hunt groups.


Calling Group
For systems with their Mode set to PBX, incoming calls can be routed to one of these 4 ring all groups.


Operator Group
For systems with their Mode set to PBX, incoming calls are routed to the Operator Group.


Voicemail
Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the mailbox number and passcode.


76: Modem
The option 76: Modem can be selected to route the call to the systems built in V32 modem function. This is only intended for basic access by system maintainers.


Auto Attendant
Any configured voicemail auto attendants can be selected as the call destination.

 

Setting a Trunk's Coverage Destinations

1.Click on System in the menu bar and then click on Trunks.

2.Select the trunk and then click on the web edit icon edit icon in the DID Mapping Table box on the right.
web trunk DID mapping table

3.Click on New DID Number. The options available will depend on the trunk type and the operating mode of the system.

DID Number
If the incoming DID of a call on the trunk matches the DID set here, it will be routed to this destination. The system supports up to 4 digits DID (additional digits after the first 4 are ignored). Leave blank if only CLI matching is required.

Incoming CLI
If the incoming caller number on the trunk matches the Incoming CLI set here, it will be routed to this destination. Leave blank if only DID matching is required.

Destination
When this field is selected, the drop down list allows selection of the destination for matching calls. The options differ depending on whether the system's Mode is set to Key or PBX.


Extension
Route incoming calls to a particular extension.


Phantom Extension
A phantom extension can be selected as the destination for calls.


Hunt Group
Incoming calls can be routed to one of the 6 rotary hunt groups.


Calling Group
For systems with their Mode set to PBX, incoming calls can be routed to one of these 4 ring all groups.


Operator Group
For systems with their Mode set to PBX, incoming calls are routed to the Operator Group.


Voicemail
Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the mailbox number and passcode.


76: Modem
The option 76: Modem can be selected to route the call to the systems built in V32 modem function. This is only intended for basic access by system maintainers.


Auto Attendant
Any configured voicemail auto attendants can be selected as the call destination.

4.Click Save.

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 05.a.–
Thursday, July 23, 2020