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IP Office Basic Edition - Analog Phone User Guide

> Other Features

Call Coverage

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Call coverage is used to redirect all direct calls to you to another extension if unanswered.

Intercom, transferred, DID and outside calls on lines assigned to you are covered.

Group calls, forwarded calls, transfer-return calls, voice-signaled calls, Voice Interrupt On Busy calls, and calls to doorphone alert extensions are not covered.

A single extension can cover for multiple extensions. However, an extension can only cover to one extension.

When in use, call coverage normally occurs after a specified time set for the system by your system administrator. If you also have Do Not Disturb enabled, call coverage occurs immediately. If your covering extension has Do Not Disturb enabled, your calls go to your voicemail mailbox immediately instead.

If you have voicemail on, your covered calls that are unanswered at your covering extension are redirected to your voicemail mailbox.

If an extension has call coverage active without voice mail coverage, covered calls ring at the covering extension for the specified number of Call Coverage Rings. Outside and intercom calls continue to ring at the covering extension until the call is answered or the caller hangs up.

For transferred calls, if the covering extension does not answer, the call goes to the transfer return extension after a short period.

If an extension has call coverage and call forwarding enabled, calls are routed to the call forwarding destination.

To enable call coverage:

1.Press #20.

2.Dial your own extension number.

3.Dial the extension number of the covering extension.

To disable call coverage:

1.Press #20.

2.Dial your own extension number.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2018 AVAYA
Issue 2.a.-
Thursday, April 26, 2018