Call Coverage

Call coverage is used to redirect all direct calls to you to another extension if unanswered.

•Intercom, transferred, DID and outside calls on lines assigned to you are covered.

•Group calls, forwarded calls, transfer-return calls, voice-signaled calls, Voice Interrupt On Busy calls, and calls to doorphone alert extensions are not covered.

•A single extension can cover for multiple extensions. However, an extension can only cover to one extension.

•When in use, call coverage normally occurs after a specified time set for the system by your system administrator. If you also have Do Not Disturb enabled, call coverage occurs immediately. If your covering extension has Do Not Disturb enabled, your calls go to your voicemail mailbox immediately instead.

•If you have voicemail on, your covered calls that are unanswered at your covering extension are redirected to your voicemail mailbox.

•If an extension has call coverage active without voice mail coverage, covered calls ring at the covering extension for the specified number of Call Coverage Rings. Outside and intercom calls continue to ring at the covering extension until the call is answered or the caller hangs up.

•For transferred calls, if the covering extension does not answer, the call goes to the transfer return extension after a short period.

•If an extension has call coverage and call forwarding enabled, calls are routed to the call forwarding destination.

To enable call coverage:

1.Press #20.

2.Dial your own extension number.

3.Dial the extension number of the covering extension.

To disable call coverage:

1.Press #20.

2.Dial your own extension number.