Transferring Calls

Transferring a call lets users "pass" a call from one extension to another. Users can transfer both outside and internal calls to another extension.

1.While the call is active press the TRANSFER button.  The call is put on hold and the green light next to the button flashes rapidly.
2.Make a call to the transfer destination. Then do one of the following:
To transfer the call without announcing it (an unsupervised or blind transfer) hang up or press the Transfer button again. You can do this as soon as you hear ringing. The transfer is complete. If the call is not answered it will be returned to your extension. When your extension rings, lift the handset to be reconnected to the caller.
To announce the call before completing the transfer (a supervised transfer), wait for the call to be answered. If the called party is willing to accept the call hang up or press Transfer again. If no one answers or the call is refused, press the button next to the fast flashing green light to be reconnected to the original caller.

 

© 2011 AVAYA
- Issue 4.d.-
08:27, 16 November 2011
(transferring.htm)

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Last Modified: 13/02/2011