When a user has do not disturb enabled, calls to them go directly to voicemail or receive busy if voicemail is not available. Do not disturb exceptions can be used to set numbers that are still able to call the user even when they have do not disturb enabled. The numbers can be internal and external numbers.
You can configure up to 20 do not disturb exception numbers for each user. The numbers can include wildcards. A X character is displayed for a match any digit wildcard. An N is displayed for a match any digits wildcard.
1408/1416/9404/9408/9504/9508 Phone
1. Do one of the following:
To program the same extension
To program another extension
a.
At the extension press Admin.
b.
Use the up or down arrow buttons to scroll the display to Telephone Programming. When shown, press Select.
a.
At either of the first two extensions on the system, press Admin.
b.
Use the up or down arrow buttons to scroll the display to Centralized Programming. When shown, press Select.
c.
At the Extension: prompt enter the extension that you want to configure.
2.
Use the up or down arrow buttons to scroll the display to DND Exceptions. When shown, press Select.
3.
The current entries are displayed. Use the up or down arrow buttons to scroll through the list of numbers.
•
To delete the currently displayed number press Delete.
•
To add a new number start dialing the number or press Add. Dial the number and click Save.
•
On a 9400/9500 Series phone, to add a wildcard, press the button for the highlighted row and select Dial X (single digit wildcard) or Dial N (multiple digits wildcard).
•
Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.
M7324/M7324N/M7310/M7310N/T7316/T7316E Phone
1. Do one of the following:
To program the same extension
To program another extension
a.
Press Feature and dial *1 or *2 or *3.
•
If the system has a system password set, it is requested. Enter the password.
a.
At a system administration extension (the first two extensions on the system); with the phone idle press Feature **user (ie. Feature **8737).
•
If the system has a system password set, it is requested. Enter the password.
b.
At the Extension: prompt enter the extension number of the extension you want to program.
2.
Press FEATURE and dial 0700 to 0719.
•
The number used above is not a fixed reference. For example, if the exception number set using 702 is cleared, any numbers set as 703 and above are move to 702 and above.
3.
The current number is shown if any.
•
To enter a number using the normal dialing keys.
•
To enter a single digit wildcard, press the left-hand display soft key. The wildcard is shown as an X.
•
To enter a multiple digit wildcard, press the middle display soft key. The wildcard is shown as an N.
•
To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.
ETR 18D/ETR 34D Phone
1. Do one of the following:
To program the same extension
To program another extension
a.
At the phone, press Feature 00.
b.
Program Extension: is shown on the display.
a.
At either of the first two extensions on the system, press Feature 00 followed by two presses the first intercom or call appearance button and one press of the second intercom or call appearance button. Centralized Programming: is shown on the display.
b.
At the Extension: prompt enter the number of the extension.
2.
Press FEATURE and dial 700 to 719.
•
The number used above is not a fixed reference. For example, if the exception number set using 702 is cleared, any numbers set as 703 and above are move to 702 and above.
3.
The current number is shown if any.
•
To clear the current number, press the Mic/HFAI key
•
To enter a number using the normal dialing keys.
•
To enter a single digit wildcard, press the Hold key. The wildcard is shown as an X.
•
To enter a multiple digit wildcard, press the Transfer key. The wildcard is shown as an N.
•
Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.
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up or down 
arrow buttons to scroll the display to DND Exceptions. When shown, press Select.