IP Office Essential Edition - Basic Edition Phone Admin: Ring Settings
Transfer Return Extension
This option is new for IP Office Essential Edition - IP Office Essential Edition - Basic Edition 6.1 and higher+. This settings can be used to change the destination for an extension's transfer return calls.
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The existing extension setting Transfer Return Rings sets whether and when calls transferred by an extension return to it. The Transfer Return Extension setting allows such calls to be redirected.
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Note that if a door phone or paging extension is selected, the call will continue ringing at the transfer destination rather than returning.
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When a call is routed to an extension by transfer return, it alerts with the Transfer Return ringing pattern. The display indicates both the transferred caller's details and the original transfer destination.
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If a phantom extension, door extension or paging extension is set as the transfer return destination, transferred calls will not follow transfer return and instead will continue ringing at the transfer destination.
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Calls transferred by an auto attendant are not subject to transfer return.
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When the transfer return extension has no available intercom buttons, the call will continue to alert at the original transfer destination until the transfer return extension becomes available at which time the transfer return will occur. This also applies for a busy analog extension or an extension in programming mode.
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When an external call follows transfer return and there is a line appearance for the call, it alerts on the line appearance. If there is no line appearance the call shall alert on an intercom button.
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When an internal call follows transfer return, it alerts on an intercom button.
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If a call is transferred to an extension which is the transfer return destination for the transferring extension, the call remains ringing at the transfer destination.
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Transfer return calls ignore Do Not Disturb, call forwarding, call coverage and coverage to voicemail.
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Transfer return calls that are answered at the return extension are not logged even if the Called ID log answered calls is set to Active.
1408/1416/9404/9408/9504/9508 Phone
1.
At either of the first two extensions on the system, with the phone idle, press Admin.
2.
Use the up or down arrow buttons to scroll the display to System Administration. When shown, press Select.
3.
Use the up or down arrow buttons to scroll the display to Extensions. When shown, press Select.
4.
Use the up or down arrow buttons to scroll the display to Transfer Return Ext. When shown, press Select.
5.
At the Extension: prompt enter the extension you want to edit.
6.
The current setting is displayed.
7.
Enter the target extension number for transfer returns of calls transferred by the extension. The default is the same extension.
8.
Use the up or down arrow buttons to select another extension to adjust if required.
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Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.
M7324/M7324N/M7310/M7310N/T7316/T7316E Phone
1.
At either of the first two extensions on the system, with the phone idle, press Feature **config (ie. Feature **266344).
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If the system has a system password set, it is requested. Enter the password.
2.
The phone displays System Admin.
3.
Dial #306. The phone displays Transfer Return Ext.
4.
At the Extension: prompt, enter the number of the extension to be programmed.
5.
Enter the target extension number for transfer returns of calls transferred by the extension. The default is the same extension.
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Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.
6.
Press the Next Item or Previous Item button for the next or previous extension respectively.
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To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.
ETR 18D/ETR 34D Phone
1.
At either or the first two extensions on the system, with the phone idle, press Feature 0 0 followed by two presses of the first intercom or call appearance button.
2.
System Administration: is shown on the display.
3.
Dial #306. The phone displays Transfer Return Ext.
4.
At the Extension: prompt, enter the number of the extension to be programmed.
5.
Enter the target extension number for transfer returns of calls transferred by the extension. The default is the same extension.
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Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.
7.
Press the Next Item or Previous Item button for the next or previous extension respectively.
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Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.
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up or down 
arrow buttons to scroll the display to System Administration. When shown, press Select.
Feature **config (ie. Feature **266344).