IP Office Essential Edition - Basic Edition Phone Admin: Ring Settings
Transfer Return Rings
Use this feature, which applies to all system extensions, to define the number of times a transferred call rings before it returns to the transferring extension. You can not set a transfer returned ring number for an individual extension.
For IP Office Essential Edition - IP Office Essential Edition - Basic Edition 6.1 and higher+, an extension's transfer return calls can be redirected using a Transfer Return Extension setting.
If you have a fax machine or an answering machine connected to the system, set Transfer Return Rings to a number greater than the number of rings at which the devices answers.
The setting 0 rings means "no transfer return". This will mean that a caller who is transferred will not be returned even if their call is not answered.
The system does not start counting the number of rings for a transferred call (to determine when it goes to the transfer return extension if it is not answered) until the transfer originator hangs up. A ring is calculated to be 5 seconds long.
If you program Hunt Group Extensions, make sure this setting is four or more rings. This setting allows the call to continue hunting to other group extensions if it is not answered by the first group extension where it rings.
When a call is routed to an extension by transfer return, it alerts with the Transfer Return ringing pattern. The display indicates both the transferred caller's details and the original transfer destination.
If a phantom extension, door extension or paging extension is set as the transfer return destination, transferred calls will not follow transfer return and instead will continue ringing at the transfer destination.
Calls transferred by an auto attendant are not subject to transfer return.
When the transfer return extension has no available intercom buttons, the call will continue to alert at the original transfer destination until the transfer return extension becomes available at which time the transfer return will occur. This also applies for a busy analog extension or an extension in programming mode.
When an external call follows transfer return and there is a line appearance for the call, it alerts on the line appearance. If there is no line appearance the call shall alert on an intercom button.
When an internal call follows transfer return, it alerts on an intercom button.
If a call is transferred to an extension which is the transfer return destination for the transferring extension, the call remains ringing at the transfer destination.
Transfer return calls ignore Do Not Disturb, call forwarding, call coverage and coverage to voicemail.
Transfer return calls that are answered at the return extension are not logged even if the Called ID log answered calls is set to Active.
At either of the first two extensions on the system, with the phone idle, press Admin.
Use the up or down arrow buttons to scroll the display to System Administration. When shown, press Select.
Use the up or down arrow buttons to scroll the display to System Parameters. When shown, press Select.
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