All IP Office Essential Edition - IP Office Essential Edition - Basic Edition systems have VMS (Voicemail Mail Services) available by default.


User Voicemail Operation

When a call goes to a user's VMS Cover, the user's voicemail mailbox is used to take a message for the user. This is used for calls dialed to the user's extension number including DID calls or incoming calls on a line where the extension is set as the line coverage extension for that line.

VMS Cover On/Off
Set whether voicemail is used to cover unanswered calls to an extension.
VMS Coverage Rings
Set the voicemail coverage delay for calls to an extension.


User/Admin Voicemail Password

Users can set a password for their voicemail. This password can be reset by Admin.

Voicemail Password


Line Auto Attendant Operation

When a call goes to a line's VMS cover, the voicemail system's auto attendant is used to take let the caller select a call destination.

VMS Hunt Schedule
Set whether and when a line should route its calls to the voicemail auto attendant service if not answered within the VMS Hunt Delay time.
VMS Hunt Delay
Set the number of rings for an external line before the call goes to the voicemail auto attendant if scheduled.



© 2011 Avaya LLC
- Issue 3.b.-
11:29, 22 March 2011

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Last Modified: 16/01/2011