IP Office Essential Edition - Basic Edition Phone Admin: Line Settings
Group Call Distribution
Use this feature to assign outside lines to Hunt Groups. Doing this allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1 to 6.
Each outside line can be assigned to a Hunt Group.
Incoming calls hunt for an available extension in a circular manner.
If a Hunt Group that has outside lines assigned receives an outside call and all members of that Hunt Group are busy or have Do Not Disturb on, the caller hears ringing which continues until the call is answered.
You should not assign T1 lines with Direct Inward Dialing (DID) to Hunt Groups. If a Hunt Group contains T1 lines with Direct Inward Dialing (DID), callers will receive busy signal when all extensions in the Hunt Group are busy (for example, off-hook), have Do Not Disturb activated or are in programming mode.
Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. This lets outside callers ring the group directly without being transferred by the receptionist. For example, a mail-order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group. The company then publishes the number as its customer service number so that a caller can reach a sales representative directly to place an order.
At either of the first two extensions on the system, with the phone idle, press Admin.
Use the up or down arrow buttons to scroll the display to System Administration. When shown, press Select.
Use the up or down arrow buttons to scroll the display to Lines. When shown, press Select.
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