Line Settings

CO Disconnect Time

Use this feature to change the disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. Different telephone companies use different length signals. The length of the signal is called the disconnect time. If you place a call on hold and the caller hangs up, but the call does not disconnect within a minute after the caller hangs up, the disconnect time is probably set too high or set at No Detection.

If the telephone company does not send a signal, keep the disconnect time set to 500 msec, the default setting. The user must disconnect a held call manually by retrieving the call and then hanging it up.
Shorten the disconnect time only if abandoned calls on hold do not disconnect.
Lengthen the disconnect time only if calls are being disconnected prematurely.
You can program and view the disconnect time for analog lines only.

 

1408/1416/9404/9408/9504/9508 Phone

1.At either of the first two extensions on the system, with the phone idle, press Admin.
2.Use the up arrow up or down down arrow arrow buttons to scroll the display to System Administration. When shown, press Select.
3.Use the up arrow up or down down arrow arrow buttons to scroll the display to System Parameters. When shown, press Select.
Alternatively, dial # and the system administration code.
4.Use the up arrow up or down down arrow arrow buttons to scroll the display to Co Disconnect Time. When shown, press Select.
5.At the Line: prompt enter the line number. The current setting is displayed.
6.Enter then option required between 1 to 7.
01 = 300 msec
02 = 350 msec
03 = 400 msec
04 = 450 msec
05 = 500 msec (default)
06 = 550 msec
07 = 600 msec
Alternatively use the left arrow left or right right arrow arrow icons to toggle through the settings or Default to return to the default setting.
7.Use the up arrow up or down down arrow arrow buttons to select another line to adjust if required.
Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.At either of the first two extensions on the system, with the phone idle, press feature small Feature **config (ie. Feature **266344).
If the system has a system password set, it is requested. Enter the password.
2.The phone displays System Admin.
3.Dial #203. The phone displays Co Disconnect.
4.At the Line: prompt, enter the two-digit number of the line for which you are adjusting the hold disconnect time.
5.The current hold disconnect time for the line is displayed.
6.Enter then option required between 1 to 7.
01 = 300 msec
02 = 350 msec
03 = 400 msec
04 = 450 msec
05 = 500 msec (default)
06 = 550 msec
07 = 600 msec
Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.
To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

 

ETR 18D/ETR 34D Phone

1.At either or the first two extensions on the system, with the phone idle, press Feature 0 0 followed by two presses of the first intercom or call appearance button.
2.System Administration: is shown on the display.
3.Dial #203. The phone displays Co Disconnect Time.
4.At the Line: prompt, enter the two-digit number of the line for which you are adjusting the hold disconnect time.
5.The current hold disconnect time for the line is displayed.
6.Enter then option required between 1 to 7.
01 = 300 msec
02 = 350 msec
03 = 400 msec
04 = 450 msec
05 = 500 msec (default)
06 = 550 msec
07 = 600 msec
Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

© 2011 AVAYA
- Issue 3.b.-
11:29, 22 March 2011
(holddisconnecttime.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 16/01/2011