Supported Phones

The 1120E, 1140E, 1220 and 1230 are the only phones supported. Other phones in the 1100 Series and 1200 Series such as the 1165E, 1210 and 1110 are not supported.

Only phones with 8MB of flash memory (excluding 1120E SCR phones) are supported. However, user data such as custom ring tones, images, etc. must not exceed a total of 500kB on those phones due to the memory limit and rapidly growing load sizes.

The limitation of 500kB for custom data was chosen to allow enough space for the phone operation, while some space was reserved for future needs. It does not mean that if custom data exceeds the 500kB limit then the user will immediately start experiencing issues.

However, if you happen to exceed the 500kB limit and any of the issues below occur, you must free some space by deleting custom files either on the Provisioning server or on the IP phone (using the File Manager dialog).

The following table identifies the issues that can occur when a supported phone exceeds the 500kB limit:



IP phone may be unable to save configuration files downloaded from Provisioning server.

The administrator may not be able to load proper configurations to the phone.

IP phone may not be able to save and use different files which are loaded from the Provisioning server (images, languages, certificates, address book files, etc.)

The corresponding features may not work as expected.

Example 1: If a certificate can't be installed, the phone won't be able to establish a secure connection that requires that certificate.

Example 2: If a language file cannot be saved, the phone won't be able to display prompts in the corresponding language.

If a new user registers on a phone, the corresponding user profile may not be created.

User preferences cannot be saved (rebooting the phone will cause user settings to be restored to default values) and incoming/outgoing call history cannot be collected.

When an IP phone is upgraded from UNIStim firmware to SIP firmware, the phone may not be able to create the required configuration files in the file system.

The phone will work with default settings and it won’t be possible to save configuration changes.

Supported Firmware

Only phones with the following existing firmware can be installed:

The basic boot loader BootC. This normally applies to new (out of the box) 1220 and 1230 phones. New 1120E and 1140E phones are shipped with UNIStim firmware. However, all phones can be made to invoke the BootC loader if required.

Nortel BCM6.0 UNIStim GA F/W level 06XXC7M or higher. The firmware name is briefly displayed on the screen at startup. If an earlier version than C7M is displayed, refer to the recovery process.

SIP firmware.

Supported SIP Software

Only the SIP firmware supplied with the IP Office Administration software release should be used. Other software should only be used if specifically documented as supported. Software obtained from other sources has not been tested by Avaya and validated for the IP Office system operation. For IP Office Release 9.0 Feature Pack 1 (9.0.3), 1100/1200 Series SIP firmware release 4.04 is supported.

If you currently utilize UNIStim firmware, see the section Upgrading from UNIStim to SIP.


Supported IP Office Systems

The 1100/1200 Series phones are supported on the following IP Office systems:

The control unit must be running IP Office Release 6.1 or higher software.

If installed with earlier versions of IP Office software, these phones will operate as third-party IP end points. They will require a 3rd Party IP Endpoint license, will only support basic telephony features (equivalent to an analogue extension) and are not supported by Avaya.

For IP500 V2 systems, the IP Office system must be running in IP Office Standard Mode mode. SIP Extensions are not supported by systems running in IP Office Essential Edition - Norstar Mode, IP Office Essential Edition - PARTNER Mode or IP Office Essential Edition - Quick Mode modes.

Avaya IP Endpoint Licenses

Each IP end point supported by the system requires a license, either an Avaya IP Endpoint license or a 3rd Party IP Endpoint license.

1100 Series and 1200 Series SIP phones use Avaya IP Endpoint licenses.

The licenses are added to the telephone system configuration and are based on the unique feature key serial number. For IP500v2 systems, this is the FK number of the System SD card fitted to the control unit. For IP500 systems this is the serial number of the smart media card fitted to the control unit.  For Server Edition systems the licenses are based on the system's unique System Identification number.

For IP500 and IP500 V2 systems, each IP500 VCM 32 and IP500 VCM64 card installed in the system enables 12 Avaya IP endpoint without requiring licenses.

Voice Compression Channels

For IP500 and IP500 V2 systems, the telephone system must be fitted with voice compression channels, also known as VCM channels. Channels can be added up to the system maximum of 148 channels. In summary, an available voice compression channel is required:

During incoming or outgoing call setup with the system.

During any call to or from a non-IP trunk or phone.

During any call to or from an IP trunk or phone that is using a different codec than the 1100/1200 phone.


Voice compression channels can be added to a system using a combination of the following options:

IP500 VCM Base Cards
For IP500 and IP500v2 systems, installation of up to 2 IP500 VCM base cards. There are 2 types of card are available, the IP500 VCM 32 and the IP500 VCM 64, each providing 32 and 64 VCM channels respectively. Note that each IP500 VCM card also enables 12 Avaya IP endpoints without requiring licenses (see license below).

IP500 Combination Cards
For IP500v2 systems only, installation of up to 2 IP500 Combination cards. These cards provide a mix of digital extension ports, analog trunk ports and trunk ports. Each card also provides 10 voice compression channels. These cards do not enable any unlicensed Avaya IP endpoints.

IP400 VCM Cards
For IP500 and IP500v2 systems, installation of up to 2 legacy IP400 VCM cards using an IP500 Legacy Card Carrier. The IP400 VCM cards supported 4, 8, 16, 24, or 30 voice compression channels.


Power Supply

Each phone requires a power supply. They can either use power over ethernet (PoE) or use a separate power supply unit and mains power outlet. The IP Office system does not supply power to the phones.


File Server Operation

During boot up the phones use HTTP to request files from a provisioning file server.

For IP Office operation, installation is only supported using the control unit's memory card as the file server for the phones.

For IP500v2 control units, the System SD card is used. This is a mandatory card that is present in all IP500v2 systems.

For IP500 control units, the optional Compact Flash card slot is used. If no card is present, a suitable Compact Flash card should be obtained for use.

For Linux based systems the servers own hard disk is used.

Only 1100/1200 Series phone software supplied as part of an IP Office core software release should be used.

DHCP Server Operation

Use DHCP for ease of installation and maintenance. Note however that for DHCP, only use of the IP Office system as the DHCP server is supported for installation of 1100/1200 phones.  

Known Limitations

The following are known limitations in the current IP Office system support for 1100/1200 Series telephones:

Other phones such as the 1110, 1165E and 1210 are not supported.

For 1100 Series phones, the BlueTooth integration feature is not supported.

For IP Office Release 6.1: No IP Office directory integration is supported.

For IP Office Release 7.0: The Address Book directory includes the telephone system directory and other telephone system users and groups. However, it does not include the user personal directory from the telephone system. Personal directory entries created and edited on the phone are stored locally on the phone only.