The two processes below can be used to attempt to recover a phone to a known state in order to upgrade or install. The BootC method is preferred as it can be used on all supported 1100 and 1200 Series phones. The second method can be used with phones that already have a UNIStim firmware of an earlier version than 06XXC7M.


Invoking the BootC Loader

1.Power off the phone.

2.Press and hold the keypad 2 button and the up arrow.

3.Connect the phone power (either through PoE or power adapter) while the buttons above for about 7 seconds while the phone is powered up.

On a 1100 Series phone, release the buttons immediately after the blue and red light go off.

On a 1200 Series phone, release the button immediately Loading BootC is displayed.

4.After releasing the buttons, the phone screen shows Manual configuration. Here you have 2 options:

Option 1 - Upgrade Firmware and Settings
Press the 4 soft keys consecutively one after the other from left to right. This will enter the configuration menu where you can configure the DHCP/static IP address and provisioning server parameters. The parameters can be configured as per Method 2 (DHCP) or Method 4 (static addressing) depending if DHCP is used or not.

Option 2 - Resume Previous Operation
Let the phone continue its boot up process. The phone will resume its previously configured parameters and firmware.


Loading UNIStim C7M Firmware

In this process we use a TFTP file server to upgrade the UNIStim firmware already on a phone to UNIStim firmware 06XXC7M or higher. The firmware is includes as part of the installation of IP Office Manager. IP Office Manager can also be used as a TFTP server if one is not available.


1.Prepare the TFTP Server:

If using IP Office Manager:

a.Start IP Office Manager:

b.Select File | Preferences.

c.On the Preferences tab, check that Enable BootP and TFTP Servers is selected.

d.On the Directories tab, note the current setting of the Binary Directory (.bin files) file path. Change the path to C:\Program Files\Avaya\IP Office\Manager\IPSET-UNISTIM-C7M.

e.Click OK.

f.Leave IP Office Manager running.

If using another TFTP Server:

1.Copy the files from C:\Program Files\Avaya\IP Office\Manager\IPSET-UNISTIM-C7M to the root folder of the TFTP server.

2.Check that the TFTP server application is running.

2.Enter the phone configuration menu:

a.Either press the Services button twice or use the BootC procedure above.

b.If prompted for a password, try 26567*738 (color*set).

c.In the configuration menus, manually configure the provisioning server to the IP address of the PC running the TFTP server (that is IP Office Manager) and apply the settings. If using the SIP firmware configuration menu, make sure to configure the provisioning server protocol to TFTP. If using the SIP firmware, this protocol setting appears when OK is pressed after entering the provisioning server IP address.

3.The phone reboots and attempts to do a TFTP download to the TFTP server IP address. The phone will download the .cfg and .bin files appropriate to the phone type and then reboot.

If the TFTP download does not work, try disabling the firewall on the PC.

If still not working, use Wireshark to trace the TFTP traffic coming to the PC IP address. Verify that the DHCP settings or the static IP address used by the IP set can reach the PC IP address.

4.After one or two consecutive reboots the phone will show Contacting S1… followed by Server unreachable.

5.The IP set is now loaded with UNIStim C7M firmware that is supported for the upgrade process to IP Office firmware. Enter the configuration menu by following Method 1 (DHCP) or Method 3 (static addressing) for the  to SIP migration procedure.

If using IP Office Manager: UNIStim

a.Select File | Preferences.

b.On the Preferences tab, disable Enable BootP and TFT Servers is it was only enabled for this process.

c.On the Directories tab, change the Binary Directory (.bin files) path back to its original settings (normally C:\Program Files\Avaya\IP Office\Manager).