Linux based servers do not include manually created folders in the backup or restore processes. Instead you need to copy any additional folders manually.
For example, if a folder containing custom prompts for use in call flows was created separate from the default language folders, that server does not automatically backup or restore that folder. To resolve this, you must backup and restore the additional folder manually. The following example copies a folder called Custom from an existing server to create a backup.
1.Using an SSH file transfer tool, copy the folder Custom from /opt/vmpro to your PC to create a backup of the folder.
1.To restore the folder, again using an SSH file transfer tool, copy the folder to the /home/Administrator folder on the server.
2.Using the SSH command line, you now need to copy the Custom folder from /home/Administrator to the /opt/vmpro folder.
a.Login to the system's command line interface using the existing root user password. You can only does this directly on the server. Root access is not supported on remote connections.
a.At the Command: prompt, enter login.
b.At the login: prompt enter Administrator.
c.At the Password: prompt, enter the password for the user entered above.
d.To launch the Avaya command ine interface, enter /opt/Avaya/clish.
b.Enter admin. At the password prompt enter the admin password. The prompt should change to Admin>.
c.Enter root. At the password prompt, enter the current root user password.
d.When logged in, the prompt changes to something similar to root@C110~.
e.Change directory by entering cd /home/Administrator.
f.Move the Custom sub-folder to /opt/vmpro by entering mv Custom /opt/vmpro.
3.Using the SSH file transfer tool again, verify that the Custom folder has been copied to /opt/vmpro as required.